Senior Strategic Account Manager

Summary

Join Intradiem, a technology company reinventing customer service through automation, as a Strategic Account Manager. You will be responsible for maximizing revenue within assigned accounts by developing and managing customer relationships, communicating value opportunities, and managing the renewal process. This role requires strategic account planning, understanding customer needs, and executing communication strategies. You will manage an annual quota, lead contract negotiations, and demonstrate expertise in SaaS sales methodologies. Success in this role demands strong customer relationship skills, technical acumen, and the ability to navigate complex sales processes. The position offers opportunities for professional growth within a people-first culture.

Requirements

• Bachelor’s degree
• 8+ years of SaaS sales experience
• 2-4 years of contract negotiation experience
• Contact center background
• Proven track record with developing and maintaining strong customer relationships based on software and service value propositions
• Strong technical acumen, with the ability to understand and communicate about customers' technical environments and align solutions to meet their needs
• Experience interfacing with customers, sales, consulting services and executive management
• Experience with Salesforce CRM
• Demonstrates integrity and builds trust
• Excellent written and oral communication skills, including presentation skills
• Customer oriented with proven ability to sell value through a Consultative Selling approach
• Ability to be the lead relationship manager and effectively interface and communicate with a range of customer personas, including Operations, Workforce Management, IT and Senior Leadership
• Demonstrated ability to understand sales barriers and overcome hurdles to retain and close business
• Demonstrated advanced sales, market research and business skills
• Proven success in an enterprise software sales environment, with excellent sales, negotiation and objection handling skills
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Organizational and follow up skills, problem solving and analytical skills
• A proven track record of exceeding quota
• Motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across internal teams
• Advanced proficiency in Microsoft Excel, PowerPoint, Salesforce, and other relevant technologies that support strategic contract management and quoting processes
• Thorough understanding of financial principles to support and drive effective contract negotiations
• Legally authorized to work in the United States

Responsibilities

• Maximize Intradiem’s revenue within assigned accounts by developing new and managing existing customer sponsor and stakeholder relationships
• Communicate the current and future value opportunities
• Manage the renewal process
• Partner with cross-functional internal groups to effectively serve customers
• Develop strategic account plans that provide an organizational map, including subsidiaries and key sponsors and stakeholders across functions that include operations, IT and senior leadership
• Understand the customer’s vision, priorities and challenges and develop / execute a communication strategy and plan that outlines how Intradiem’s current and planned capabilities will help key sponsors and stakeholders succeed
• Manage an annual quota by developing and maintaining a forecast and pipeline of customer opportunities
• Lead and manage the customer contract negotiation and renewal process, including selling uplift/renewals, ensuring alignment with customer goals and technical environment requirements
• Demonstrate a comprehensive understanding of enterprise SaaS sales methodologies and best practices to drive consistent growth and retention across assigned accounts
• Follow the Strategic Account Management Playbook to execute value-based strategies and plans
• Develop and foster relationships with key decision makers and stakeholder groups to educate, retain , and sell additional solutions and value
• Identify and sell to additional business units and subsidiaries that could benefit from Intradiem’s solution
• Maintain a deep understanding of customers’ technical environments, identifying opportunities where Intradiem’s solution can align with and enhance existing systems and workflows
• Participate in regular account reviews with customers and partner cross functionally to develop associated action plans to support retention and growth of the Intradiem platform
• Travel up to 25%
• Conduct all business in accordance with Intradiem’s policies and procedures
• Perform all other duties as assigned

Benefits

Visa sponsorship is available for this position