Senior Manager, Systems Engineering Management

Summary

Join ServiceNow as a global leader in AI-enhanced technology, and manage quarterly and annual planning, team objectives, and performance reviews. Provide technical guidance for systems optimization and participate in architectural reviews. Assess risks and vulnerabilities of existing systems to ensure high availability and performance. Collaborate with peer teams on complex engineering efforts and represent the global Systems Engineering team to stakeholders. Leverage AI integration into work processes and possess 7+ years of experience leading systems development and engineering in a global 24x7 production environment. Deep understanding of Linux systems architecture and fluency with infrastructure components are essential.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years’ experience leading systems/software/hardware development and engineering, release management and DevOps across a global 24x7 production environment
• Deep background in Linux systems architecture and engineering on a global scale
• Fluency with the components of infrastructure including hardware platforms, OS, virtualization, Azure public cloud, and web applications and databases
• Prior experience in software development/engineering, release management, DevOps and managing large-scale server infrastructure
• Experience with configuration management platforms at scale
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Work cross-functionally to build consensus and drive complex projects and issues to completion

Responsibilities

• Manage the quarterly and annual planning, team objectives, individual goals, deliverables, hiring, development plans, and performance reviews
• Provide technical guidance for systems optimization opportunities and participate in architectural reviews
• Assess risks, vulnerabilities and mitigations of existing systems to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectation
• Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines
• Represent the global Systems Engineering team to both internal and external stakeholders

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs