Senior Manager, UI Engineering

Summary

Join ServiceNow as a UX Designer and showcase your UI/UX skills in solving customer issues. You will engage with IT application product owners strategically, collaborate with the experience organization, and closely align with the Customer Liaison team. Responsibilities include creating detailed design deliverables (experience maps, storyboards, wireframes, prototypes), coordinating designers' work, planning usability testing, and ensuring seamless user experiences. You will need 7+ years of UX/interaction design experience, a strong portfolio, expertise in design tools, and experience integrating AI into work processes. The ideal candidate will possess excellent communication and teamwork skills and a relentless pursuit of experience perfection. A base pay of $146,400 - $256,200, plus equity, variable/incentive compensation, and benefits are offered.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• In using AI Productivity tools such as Windsurf, Cursor, Etc
• 7+ years of experience in UX or interaction design with heavy emphasis on solid human-centered design methods
• An inspiring portfolio showing us how you have researched and crafted great experiences, seeing them through to released products
• Ability to understand and distill complex problems into elegant, informed solutions
• Ability to articulate and champion your design solutions based on human-centered design principles and incorporating research data
• Expert with design tools (e.g. Sketch, Adobe XD) to produce wireframes and high-fidelity interactive prototypes
• Relentless pursuit of experience perfection working in an iterative and agile development environment
• Excellent teamwork and communication skills to effectively collaborate with multi-functional and multi-disciplined teams
• High level of initiative and a “make it work” ethos to successfully bring a product design from conception to launch with minimal supervision
• Expertise in one or more of the following product spaces: IT Security Management, IT Operations Management, Security Operations, HR Service Delivery, Customer Service Management (CSM), or Finance & Legal

Responsibilities

• Show off your skills, UI/UX that solves customer issues
• Engaging with IT application product owners at a strategic level
• Collaborating with our experience organization to stay aligned on product direction
• Close alignment with our Customer Liaison team who conduct customer research and feedback
• Creating end-to-end detailed design deliverables as a series of experience maps, storyboards, wireframes, and interactive prototypes
• Coordinating and integrating the work of fellow designers for a seamless and unified experience
• Planning and executing usability testing to validate design

Preferred Qualifications

• Experience in creating content and/or designing with compliance to WCAG 2.0/2.1 AA guidelines is a plus
• Experience mentoring designers or leading design teams
• Experience defining or working with a robust design system
• Experience working in enterprise software
• Experience facilitating design thinking workshops
• Experience working with global collaborators across time zones

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs