Senior Manager, Unified Communications

Summary

Join Datavant, a leading healthcare data platform company, and become a key member of our remote-friendly team. You will manage and develop a high-performing team responsible for communication systems and services, driving optimization and innovation through automation and AI. This role involves overseeing service provider agreements, ensuring communication system security, and making critical architectural decisions. You will collaborate closely with IT leadership and internal stakeholders, analyzing and reporting on key performance indicators. Datavant offers a competitive salary and a high-growth, high-autonomy culture where personal growth is encouraged.

Requirements

• 3-5+ Years of Telecommunications based management/senior management level experience
• Experience holding high standards for deployments for clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships
• Experience overseeing and initiating multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients

Responsibilities

• Work remotely with our global team of stakeholders, preference is for EST
• Manage and develop high performance team that architects, implements, and audits communication systems and services (Ringcentral, CXOne, NICE inContact)
• Drive contact center service optimization and innovation through automation tooling and AI solutions (Cognigy)
• Help oversee, negotiate and manage agreements with service providers, carriers, licenses, and service plans
• Uphold a high standard for communication system security to ensure maximum deterrence and prevention of unauthorized access to corporate IT resources and services
• Make critical decisions on our communication systems architecture
• Analyze, evaluate, and report on communication system incidents and key performance indicators
• Work closely with IT leadership and internal business stakeholders

Preferred Qualifications

• Experience delivering high containment customer facing AI solutions
• Experience with Ringcentral, NICE Incontact and CXOne
• Experience with contact center AI solution (Cognigy is a plus)
• Experience in a Healthcare

Benefits

• Remote work, flexible hours
• The estimated salary range for this role is $150,000-190,000