Senior Manager, UXR

Summary

Join HashiCorp Design as a Senior Manager of UX Research and lead a newly formed team shaping the future of user experiences. You will define and drive the experience vision for all HashiCorp products, fostering collaboration across teams. Your team will gather and synthesize insights to inform decisions, building strong partnerships. You will support and mentor a team of researchers, ensuring high-quality work and contributing to executive updates. This role requires proven leadership experience in managing UX research teams in complex technical domains, strong knowledge of research methods, and experience working with technical users. The position involves actively participating in hiring and building a diverse, high-performing team.

Requirements

• Proven leadership experience managing and mentoring UX research teams in highly complex technical domains
• Strong knowledge of qualitative and quantitative research methods
• Experience recruiting and conducting research with technical users
• Ability to develop a UX research strategy aligned with business objectives
• Experience working with data analytics tools
• Familiarity with enterprise software, typical IT users and workflows
• Experience driving a user-centered culture in technical environments
• The ability to help the team balance strategic thinking with hands-on execution
• The ability to help the team effectively translate research findings into actionable recommendations

Responsibilities

• Support, coach, and scale a team of UX researchers. Guide their career growth, provide regular feedback, and ensure high-quality execution
• Ensure the team delivers high-quality UX research
• Collaborate cross-functionally with product design, engineering, product management, and leadership to define research roadmaps, priorities, and strategies
• Champion user-centered culture by advocating for research-informed decision-making
• Represent research in executive updates, contributing insights and recommendations that shape the direction of Hashicorp’s portfolio of products
• Actively participate in hiring efforts, helping to grow a diverse, high-performing UX research team across regions, including potential global expansion

Preferred Qualifications

Experience building an insights repository