Senior Network Engineer

Summary

Join ServiceNow as a Network Engineer and design, deploy, and troubleshoot networks. Partner with project managers, mitigate outages, and perform detailed problem diagnosis. Engage in sustainment, analyze network parameters, and prepare for planned changes. Participate in an on-call rotation and collaborate with SRE for process improvements. Provide feedback to architects and contribute to new initiatives. Within the first six months, integrate into the team, deploy datacenter capacity, participate in incident bridges, and take ownership of datacenter sustainment.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• The candidate should have a solid foundation in networking including routing, switching, security and load balancing
• A minimum of 5 years of experience in working on Internet and data center networks
• 2+ years of experience with cloud computing technologies (e.g. Azure, AWS, Google Cloud Platform, etc.) across Windows and/or Linux
• Azure Core Platform: Compute, Storage, Networking
• Azure Web Apps: developing, deploying, debugging and supporting web applications using .NET, Java, PHP, Python, Node.js etc. on Windows or Linux
• Continuous Integration/Continuous Deployment (CI/CD): using DevOps, Bit Bucket, GitHub
• Possess a solid understanding of and have experience with most of the following network technologies: BGP, OSPF, IS-IS, HSRP/VRRP, IPSEC, SNMP
• Deep, hands-on experience with TCP/IP protocols including capturing and analyzing traffic with Wireshark and/or other tools
• Familiarity with Cisco IOS and JunOS operating systems required
• Ability to partner with peers who are globally distributed is a key part of this role
• Passion for customer experiences and focus on delivering high quality support
• Strong communication skills and empathy for customers
• Ability to learn new technology in a fast-paced environment
• Ability to deal with ambiguity

Responsibilities

• Design and deploy networks based on business and technical requirements
• Partner with project and program managers to meet overall timelines and resolution of issues
• Operate and troubleshoot networks to identify and resolve issues quickly
• Take a lead role in the engagement and mitigation of outage causing events or issues
• Validate problem descriptions and perform detailed problem diagnosis; track and update problems in trouble-ticketing system
• Perform non-critical investigations into functionality that is not working as desired
• Engage deeply in the sustainment function to proactively analyze network parameters such as capacity and availability to ensure issues are fixed before they cause an outage
• Review, consult and prepare for planned change introduction to production environment
• Participate in rotating “on call” schedule with other members of the team including weekends
• Partner with teams to plan and execute software code upgrades and device maintenance
• Partner with the Site Reliability Engineering (SRE) team to provide mentorship and input on operational process improvements
• Provide feedback to infrastructure architects on design issues or improvements and input into the design process for new initiatives
• Quickly integrate into the environment and gain a solid understanding of network architecture, organization, and process/procedures
• Deploy capacity into a datacenter based on demand
• Participate in incident bridges and serve as the networking engineering resource to troubleshoot and mitigate outages
• Take ownership of a minimum of two datacenters perform all sustainment engineering functions
• Partner with the SRE team to identify and solve one network process issue

Preferred Qualifications

• Experience in one or more automation languages (PowerShell, shell scripts, Perl, Python, Ansible, Terraform) desired
• F5 and Cisco ASA knowledge and experience strongly desired
• Experience with network monitoring applications such as EMC Watch4Net, Cacti, Splunk is a plus