Senior Onboarding Manager

Summary

Join dbt Labs as a Senior Onboarding Manager and play a critical role in ensuring the success of our largest accounts. You will manage initial product adoption, communicate effectively with clients, and collaborate with various teams to deliver a superior customer experience. This role requires experience in customer success or customer-facing project management, strong communication skills, and the ability to manage multiple priorities. You will work asynchronously as part of a fully remote team and must be located on the US West Coast. dbt Labs offers a competitive compensation package, including salary, equity, and performance-based pay, along with benefits such as unlimited vacation, a 401k plan, comprehensive healthcare, and generous parental leave. The ideal candidate will have experience with tools like Salesforce, Asana, and Slack and understand how dbt can positively impact a customer's daily work.

Requirements

• Worked asynchronously as part of a fully-remote, distributed team
• Are a natural cross collaborator
• Harbor an extreme attention to detail
• Can own the (Zoom) room filled with customer executives in varying industries, and aren’t afraid to ask tough clarifying questions
• Have the ability to manage multiple priorities
• Are always thinking about how to balance scale with customer experience
• Have previously worked in a customer success or customer-facing project management role
• Can articulate why professional services can speed time-to-value

Responsibilities

• Manage dbt Lab’s largest accounts to initial product adoption while ensuring an amazing start to their customer journey
• Clearly communicate with customer’s about account setup requirements and expectations, align on best practices, and motivate key stakeholders
• Collaborate with sales, professional services, support, and training to deliver a superior customer experience in a condensed period of time
• Meet with prospective dbt Cloud customers to assess which service experience makes sense for them
• Tailor new and existing customer onboarding enablement for your region
• Work with our customers in Asia-Pacific

Preferred Qualifications

• If you used tools like Salesforce, Asana and Slack
• Understand how dbt can positively impact a customer’s day-to-day

Benefits

• Unlimited vacation time with a culture that actively encourages time off
• 401k plan with 3% guaranteed company contribution
• Comprehensive healthcare coverage
• Generous paid parental leave
• Flexible stipends for: Health & Wellness
• Home Office Setup
• Cell Phone & Internet
• Learning & Development
• Office Space