Senior Customer Onboarding Manager

Summary

Join Deel, a rapidly growing SaaS company, as a Client Onboarding Manager and become the face of Deel for our clients. You will be responsible for onboarding clients, setting them up for long-term success, and serving as their trusted advisor. This role requires strong project management skills, expertise in Deel products, and the ability to partner with internal teams. You will proactively solve client issues, advocate for their success, and suggest improvements to onboarding workflows. This is a dynamic role for a passionate business builder who thrives in a collaborative, high-performance environment. The position offers the flexibility of remote work and additional perks and benefits.

Requirements

• At least 2-5 years experience in a Customer Onboarding or Customer Success role supporting a B2B SaaS product
• Focused, action-oriented, and always anticipating next steps: a natural project manager
• High attention to detail and can design an organized, effective onboarding plan and schedule for clients
• Enjoy teaching others, be it a customer or a colleague
• Customer obsessed and have significant experience building customer relationships
• Team player, and enjoy working on a diverse team
• Driven, think on your feet, and thrive in a fast-paced, challenging environment
• Clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members
• Are curious by nature and interested in making an impact

Responsibilities

• Helping customers from low and medium-touch journeys through onboarding and offboarding
• Helping your teammates with escalations and day-to-day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access