Senior Operations Manager, Claims Experience

Summary

Join Lemonade as a Senior Operations Manager and transform our claims management approach across all product lines. This pivotal role requires operational thinking, leveraging technology, process enhancement, and cross-functional collaboration. You will oversee intricate projects, build stakeholder relationships, support financial analysis, implement process improvements, and lead a team focused on claims optimization. Reporting to the Director of Operations, you will contribute significantly to the department's financial health and foster a culture of professional growth. This position offers a competitive salary, equity, healthcare benefits, 401(k), PTO, and parental leave.

Requirements

• 6+ years in a similar role, within an insurance industry or mix of technology industry
• 2+ years of experience in a team management or leadership
• Demonstrated capability in project management, with a track record of leading complex, cross-functional projects to successful completion
• Advanced data analysis skills, including the ability to interpret and leverage data to make informed decisions
• Enthusiasm about learning and adapting to the exciting world of AI – a commitment to exploring this field is a fundamental part of our culture
• Strong problem-solving skills and the ability to analyze complex issues and find actionable solutions
• Exceptional communication and collaboration skills, with the ability to convey complex ideas effectively and influence stakeholders at all levels
• Ability to work remotely

Responsibilities

• Oversee the execution of intricate projects within CLX, ensuring alignment with business goals and timely project completion
• Build and maintain strong relationships with key stakeholders, including executive leaders and Product partners, to drive strategic initiatives for operational excellence
• Support comprehensive financial analysis and forecasting activities, contributing to the financial strategy of claims experience operations
• Identify and implement continuous process improvements by leveraging feedback, data, and industry best practices
• Articulate complex ideas and project updates clearly and persuasively across all levels of the organization
• Provide leadership and mentorship to your team, fostering a culture of professional growth and high performance

Benefits

• Equity in the form of RSUs
• Access to healthcare benefits
• 401(k) plan with company match
• Robust PTO
• Parental leave