Senior Operations Project Manager

Summary

Join GoFundMe as a Senior Operations Project Manager in Chicago! This key role within the Operations Strategy team involves enhancing the global customer experience by driving strategic initiatives focused on growth, efficiency, and effectiveness across operations. You will be responsible for planning, developing, and executing multi-team strategies, collaborating with cross-functional teams, and proactively resolving operational challenges. The position requires strong analytical and problem-solving skills, experience in project management, and the ability to work independently and collaboratively. GoFundMe offers competitive benefits, including comprehensive healthcare, financial assistance, generous parental leave, and flexible time-off policies. This is a chance to make a positive impact and grow within a mission-driven organization.

Requirements

• 3-5 years of experience, including internships, in Business Intelligence, Strategy, Business Operations, Project Management, and/or Operations Management
• Bachelor’s or equivalent degree in business, engineering, finance, mathematics, economics, or similar field
• Experience with Microsoft Office, Google Suite, or similar office productivity software
• Strong knowledge of (and direct experience using) common project management techniques
• Detail-oriented with a strong emphasis on accuracy and quality of work
• Collaborative team player who is also capable of independent thought and execution
• Strong communication skills with the ability to influence others
• A proactive approach to work with a “get things done” mentality
• Resilient and adaptable in the face of changing priorities or unexpected challenges
• Strong analytical and problem-solving skills and an innovative mindset
• Ability to work on multiple projects concurrently and thrive in a fast-paced environment without losing sight of business strategy

Responsibilities

• Drive planning, development, and execution multi-team strategies for operational growth for all teams within the Operations organization
• Collaborate with cross-functional teams to identify critical stakeholders, gather product and project requirements, and build customized timelines for successful project completion
• Proactively identify and resolve operational challenges and inefficiencies, focusing on creating sustainable improvements to prevent future issues
• Engage with senior stakeholders to support short- and long-term change management
• Autonomously drive individual projects as part of broader strategic initiatives, where needed
• Maintain comprehensive process documentation for initiatives and tools within Operations
• Measure project success and performance by developing analytical insights and reports with the support of other Operations Strategy team members
• Stay updated on the latest trends, news, and disruptors in the payments, charitable giving, and fintech space

Preferred Qualifications

• Prior experience with payments, fintech, ecommerce, social media, or marketplace companies a plus
• Prior experience with Looker, Tableau, or similar software a plus
• Experience with (or strong interest in) managing or supporting trust and safety, compliance, customer support, or financial risk operations and associated key performance indicators
• Knowledge of regulatory compliance and risk trends in the ecommerce, social media, marketplace, or financial services industries

Benefits

• Make an Impact : Be part of a mission-driven organization making a positive difference in millions of lives every year
• Innovative Environment : Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere
• Collaborative Team : Join a fun and collaborative team that works hard and celebrates success together
• Competitive Benefits : Enjoy competitive pay and comprehensive healthcare benefits
• Holistic Support : Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being
• Growth Opportunities : Participate in learning, development, and recognition programs to help you thrive and grow
• Commitment to DEI : Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups
• Community Engagement : Make a difference through our volunteering and Gives Back programs