Senior Principal Platform Architect

Summary

Join ServiceNow as a Senior Principal Platform Architect, a technical advisory role focused on helping customers build strong ServiceNow foundations and design impactful solutions. You will guide best practices for instance strategy, technical governance, and data integration, ensuring platform health. This highly consultative role involves working with various customer teams, from executives to developers, throughout the sales, structuring, and implementation phases. The ideal candidate possesses extensive experience in enterprise architecture, management consulting, and technology strategy, with a proven ability to advise senior executives and manage large programs. You will develop strong client relationships, translate business objectives into roadmaps, and establish technical governance processes. This role requires significant experience in enterprise architecture, cloud platforms, and ServiceNow, along with strong leadership and communication skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Consulting Experience Management Consulting Experience preferred, (Big 4, Strategy Firm) or OEM software or Cloud company
• 8+ years of experience in management consulting leadership roles at a top-tier consulting company focused on technology (Digital/SaaS/Enterprise Software)
• Fortune 500 or OEM Software or Cloud CO enterprise architect
• Career Progression (Technical, Architecture)
• Experience working with functional business leaders Experience working with functional business leaders
• Experience identifying business objectives and developing outcome-focused roadmaps
• Experience working with large Consulting/SI organizations
• Large Program Experience 12+ years large program experience leading architecture and design
• Enterprise Architecture Experience Enterprise Architect role and relevant experience
• Enterprise Architect certification (Togaf, IT4IT, etc)
• Database, core data design, Security, integrations
• Cloud Application Technology Experience Significant role in implementation of one or more; SFDC, WKDAY, Success Factors, Oracle Cloud, Remedy
• Minimum 2 years of ServiceNow Platform Experience is required
• Cloud platform certification(s)
• Familiarity with Enterprise Workflow Platform

Responsibilities

• Developing strong relationships with CIO and business leaders to understand the client’s vision and how ServiceNow plays in their digital transformation journey
• Translate business objectives to outcomes into a customer roadmap
• Enterprise architecture Responsible for analyzing and translating business information and technical requirements into an architectural blueprint that outlines solutions to achieve complex business objectives
• Engages with customer enterprise architects to position ServiceNow as the digital transformation platform integrated with the core systems
• Establish and manage technical governance processes
• Drive solid instance health by reviewing and guiding the remediation of configurations that do not align to ServiceNow best practices
• Work with clients and ServiceNow teams to establish delivery operating model governance to ensure successful go-lives, end-user adoption and on-going support
• Advocate/champion ServiceNow’s advisory and expert services best practices and industry use cases with clients
• Contribute thought leadership (methodology and white papers) on how Advisory, Expert Services, and Co-Delivery can optimize to achieve customer outcomes
• Guide a customer down a prescriptive solution design and manage through the technical implementation decision points
• Define solutions across the platform that align to out of the box capabilities
• Support the sales effort scoping and estimation that refine the customer vision and capabilities into activities and estimates

Preferred Qualifications

• Customer Focus
• Collaborates
• Drives Results
• Cultivates Innovation
• Courage
• Consultative Perspective
• Manages Complexity
• Strategic Mindset
• Technical Development
• Travel up to 25%