Customer.io is hiring a
Senior Product Data Analyst, Remote - United States
![Logo of Customer.io](https://cdn.jobscollider.com/logo/customer-io-9023-0.webp)
Summary
The job is for a Senior Product Data Analyst at Customer.io to support the Product organization and PLG initiatives by curating data, uncovering insights, creating dashboards, and acting as a consultant to various teams. The ideal candidate has 6+ years of data analysis experience with specific expertise in feature and usage metrics.
Requirements
- 6+ years of data analysis experience, leveraging descriptive and predictive data techniques
- 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
- 2+ years of experience supporting product teams
- 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
- Multiple years of experience working with Product Analytics tools like Mixpanel and Amplitude and a point of view on what belongs there vs a general purpose BI tool
- An exceptional story-teller who can communicate complex analyses in digestible ways to a non-technical audience
- Fluency in SQL to query and dbt to transform data
Responsibilities
- Curate our data, uncover insights, and create dashboards
- Work with various EPD squads to ensure we’re tracking the right things in the right way to generate valuable insights
- Review our PLG customer journey, the data we have available, and make a plan to improve data quality and comprehensiveness
- Study our existing product analytics and usage data to align the team around specific ‘aha’ moments that drive desired outcomes
- Work with our Growth squad to create a framework for managing experiments within the PLG funnel and provide recommendations
- Work with various EPD squads to understand the impacts of changes to the product experience on outcomes like retention and customer experience or input metrics that drive those outcomes
- Solve other data problems for the company as-needed
Benefits
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days)
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- Opportunities to meet in person with your peers throughout the year
This job is filled or no longer available
Similar Jobs
- 💰~$177k-$266k📍United States
- 💰$115k-$157k📍United States
- 💰$70k-$120k📍Europe
- 💰~$125k-$150k📍Taiwan
- 💰$90k-$120k📍United States
- 💰~$177k-$266k📍United States
- 💰$150k-$160k📍North America
- 💰$80k-$174k📍United States, Canada
- 💰~$150k-$157k📍Worldwide
- 💰~$244k-$331k📍United States