Customer.io is hiring a
Senior Product Data Analyst, Remote - United States

Summary

The job is for a Senior Product Data Analyst at Customer.io to support the Product organization and PLG initiatives by curating data, uncovering insights, creating dashboards, and acting as a consultant to various teams. The ideal candidate has 6+ years of data analysis experience with specific expertise in feature and usage metrics.

Requirements

• 6+ years of data analysis experience, leveraging descriptive and predictive data techniques
• 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
• 2+ years of experience supporting product teams
• 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
• Multiple years of experience working with Product Analytics tools like Mixpanel and Amplitude and a point of view on what belongs there vs a general purpose BI tool
• An exceptional story-teller who can communicate complex analyses in digestible ways to a non-technical audience
• Fluency in SQL to query and dbt to transform data

Responsibilities

• Curate our data, uncover insights, and create dashboards
• Work with various EPD squads to ensure we’re tracking the right things in the right way to generate valuable insights
• Review our PLG customer journey, the data we have available, and make a plan to improve data quality and comprehensiveness
• Study our existing product analytics and usage data to align the team around specific ‘aha’ moments that drive desired outcomes
• Work with our Growth squad to create a framework for managing experiments within the PLG funnel and provide recommendations
• Work with various EPD squads to understand the impacts of changes to the product experience on outcomes like retention and customer experience or input metrics that drive those outcomes
• Solve other data problems for the company as-needed

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days)
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• Opportunities to meet in person with your peers throughout the year