Senior Product Designer

Summary

Join Coconut Software as a Senior Product Designer and lead the design for our Platform product area. Reporting to the Product Design Manager, you will own the end-to-end design process, from research and ideation to collaboration with cross-functional teams. You will leverage user feedback and analytics to improve user experience and contribute to strategic product decisions. This role requires 5+ years of experience in product design, a strong portfolio, and proficiency in Figma and design systems. We offer a flexible work environment, professional development opportunities, a comprehensive benefits package, and a collaborative team culture.

Requirements

• 5+ years of experience in product design, with a strong focus on B2B and Enterprise SaaS products
• A portfolio illustrating your track record in shipping high-quality solutions quickly and without ego
• A holistic approach to UX: can fluidly swap hats between research, visual design, interaction design, and information architecture
• Deep knowledge of Figma and design systems, including competencies in creating, maintaining, and improving Figma components and libraries
• Proficiency in designing digital experiences in compliance with, or beyond, WCAG 2.1 guidelines. Can speak to accessibility challenges when working with in-house and third-party design systems
• Excellent communication skills in all forms: visual, verbal, and written. Can confidently present to internal stakeholders and customers alike
• Ability to navigate ambiguity, solve complex problems, and use data to drive design decisions with minimal guidance
• Strong product judgment: understand when to unblock quickly and when to invest in deeper understanding
• Enthusiasm for growth and improvement. You are open to feedback and love team collaborations

Responsibilities

• Lead discovery research to understand user needs and pain points, then share these insights with your peers in Product, Design, and Engineering
• Facilitate workshops and design sprints with teams and stakeholders to explore solutions and gain buy-in
• Own the end-to-end user journey for your product area and be the advocate for your user persona (Platform’s main user persona is Customer Admins)
• Ideate and iterate on solutions using a combination of writing, low-fidelity designs (sketches + wireframes), high-fidelity designs (mockups + prototypes), and usability tests (with internal SMEs + with customers)
• Collaborate closely with your peers through design critiques to ensure solutions will be intuitive, accessible, and visually appealing
• Collaborate with your Product and Engineering triad to define success metrics for each initiative
• Monitor and analyze user feedback and UX metrics to measure success and identify areas for improvement
• Partner effectively with Product, Engineering, Marketing, and Customer Experience team members to ensure alignment and delivery of an exceptional user experience
• Contribute to high-level strategic decisions with the rest of the Product team
• Communicate with internal teams and external stakeholders to understand customers needs and describe design solutions in easy-to-understand terms
• Promote the culture of continuous improvement to elevate our product and processes
• Contribute to the development and maintenance of our design system to ensure coherent experiences across our platform
• Help others grow through feedback and skill sharing
• Speak up; foster the right kind of debate to drive innovation

Preferred Qualifications

Financial industry experience or knowledge

Benefits

• ���Cabana Days” - our version of a flexible work week !
• Ability to do your job in a supported, but still flexible environment
• Supported professional development, learning & career opportunities - be supported in your growth journey!
• Regular 1:1 coaching with your leader and regular connection to a passionate executive team
• Work in a team big enough for growth but lean enough to make a real impact
• A full range of benefits to keep you happy & healthy
• Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate!
• Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1!
• Virtual mental health and EAP platform
• WealthSimple GRSP & Matching
• Annual Wellness Benefit ($1000 per year)
• Opportunity to work remote - anywhere in Canada!
• Employee Options - everyone shares in our success!
• Internet Subsidy on each paycheck
• Tiki Bucks Incentive Program - everyone is entitled to earn bonuses!