Senior Product Designer

Summary

Join Customer.io as a Senior Product Designer and contribute to building a product that empowers companies to communicate authentically with their customers. You'll be part of the Analytics squad, designing AI-powered analytics features for growth and marketing professionals. This role involves conducting research, creating design proposals, collaborating with engineers, and advocating for customer experience. You'll also play a key role in shaping the design team's culture and processes, providing feedback, and ensuring high design standards.

Requirements

• You’re an experienced product designer with 3+ years of experience in a software development setting
• You have a portfolio of work that includes shipping data visualization and/or analytics solutions
• You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
• You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
• Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
• You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
• You thrive with autonomy and ownership, and are comfortable navigating ambiguity
• You are comfortable communicating asynchronously, including across time zones
• You have a passion for making complex functionality more approachable
• You have experience and passion for taking complex concepts and making them more understandable in you designs

Responsibilities

• Develop an understanding and compassion for customers through research
• Create design proposals for new features and collaborate with engineers on prototypes
• Participate in the product team's prioritization of work, advocating for the customer experience
• Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers

Preferred Qualifications

• Prior experience in a B2B SaaS setting, preferably using or building tools that drive adoption and growth
• Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
• Familiarity designing within the constraints of a design system and how interfaces are built from components
• Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
• Experience with tools like Mixpanel, Amplitude, or Fullstory
• Proficiency with Figma

Benefits

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• 1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• 250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• 300/month co-working space rental reimbursement
• 2,000/yearly professional education budget for conferences, courses, workshops, books, etc
• 1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year