Senior Product Designer

Summary

Join Gladly, a customer-centered AI-powered customer support platform company, as a Senior Product Designer. Collaborate with product management, engineering, and design teams to craft user-centered solutions. You will conduct user research, create prototypes, and inform product strategy. The ideal candidate possesses 4+ years of product design experience, strong communication skills, and a passion for solving complex problems. Gladly offers a fully remote work environment, competitive salaries, stock options, comprehensive benefits, generous paid time off, and parental leave. We encourage applications from diverse backgrounds, even if you don't meet every qualification.

Requirements

• Have 4+ years of experience as a product designer
• Are able to work independently and with a fair amount of ambiguity, while also building in feedback loops and bringing collaborators along
• Communicate your thoughts, process, and goals clearly with a range of audiences
• Know what great visual and interaction design looks like, and care about delivering that in your work
• Love tackling hard problems and coming up with powerfully simple solutions

Responsibilities

• Collaborate with product management, engineering, design peers, and key stakeholders
• Craft, run, and synthesize user research sessions with your PM partner to inform long-term and near-term decisions
• Create prototypes, flows, and mockups that help your team align on the direction and deliver an amazing product
• Inform product strategy and future vision-setting for the team and broader product
• Help the team tell a compelling story of the product and where it is heading
• Helping customer support heroes gain the context they need to provide incredible support
• Imagining how Gladly can be more intuitive for first-time and long-time users
• Making consumers’ lives easier with personalized and friendly service, whether provided by AI or heroes
• Exploring new ways to build trust and coach AI to deliver great service and foster loyalty

Preferred Qualifications

• Experience with B2B products
• Experience with AI design and products

Benefits

• Competitive salaries, stock options, and comprehensive benefits
• Generous paid time off, parental leave, and home office stipends
• A fully remote work environment with opportunities for in-person team gatherings
• A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive