Senior Product Designer, Customer-Facing

Summary

Join Dandy, a leading technology company transforming the dental industry, as a Senior Product Designer. You will be part of the Customer-Facing team, focusing on improving the experience for dental practices and patients. Your responsibilities include owning the end-to-end user journey, designing clear and intuitive interfaces, iterating on designs based on user feedback, and championing the customer perspective. This role requires 5+ years of product design experience, a strong portfolio, and the ability to balance business goals with user needs. Preferred qualifications include experience in dental or healthcare tech and familiarity with double-sided user flows. Dandy offers a wide range of benefits, including healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off.

Requirements

• 5+ years of product design experience, including experience owning complex customer-facing flows
• A portfolio that showcases industry work and effective storytelling—framing problems, collaborating cross-functionally, and driving to user outcomes
• Ability to drive strategy for your product area by grounding decisions in deep customer insights and crafting compelling narratives that align stakeholders and build buy-in
• Ability to balance business goals, data insights, and user needs to shape your design approach
• Strong understanding of usability testing and applying both qualitative and quantitative data
• Thoughtful about fidelity and time—knowing when to move fast vs. when to invest in polish
• Excellent communication and organizational skills

Responsibilities

• Own the End-to-End User Journey : Partner with PMs, engineers, internal stakeholders, and our customers to identify and define pain points. Create innovative design solutions that streamline workflows and drive measurable outcomes for them
• Design for Clarity, Confidence, and Delight : Build clean, scalable interfaces that empower practices to get things done efficiently. Translate complexity into clarity—whether through status updates, helpful nudges, or user-friendly workflows
• Iterate and Validate Designs : Use qualitative and quantitative research to iterate on your work. Conduct usability testing and integrate feedback to ensure your solutions are both user-centered and effective
• Champion the Customer Perspective : Bring a strong voice for the customer into every discussion. Help teams understand the needs, behaviors, and goals of practices so we can build experiences they trust and enjoy using

Preferred Qualifications

• Experience in dental, medical, or healthcare tech
• Experience with double sided user flows (i.e. for Doctors and Patients)

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Generous paid time off