Senior Product Manager

Summary

Join Twingate, a modern remote access solution company, as a Senior Product Manager to shape product direction and translate customer needs into new features and solutions. You will work closely with customers, engineering, design, and customer-facing teams to ensure customer success. The role requires deep understanding of the customer and problem space, planning product roadmaps, and executing feature implementation. You will collaborate across teams, represent Twingate externally, and leverage strong communication and technical understanding. The ideal candidate possesses 5-7 years of experience in product management, with a customer-centric approach and experience working across various teams. Twingate offers comprehensive benefits, including medical, dental, vision, life insurance, paid time off, retirement plans, and equity.

Requirements

• Ability to understand both high level and low level technical applications
• Technical enough to understand the product space and have informed perspectives on technical decisions
• Solid product management experience and product process, with emphasis on ownership and autonomy
• Customer centricity and strong customer empathy
• Experience working across engineering, product, design, and go-to-market teams
• Strong communication skills and structured, logical thinking
• Ability to work as a generalist (e.g. across platforms, frontend and backend) and ramp up quickly on new areas
• 5-7 years of experience

Responsibilities

• Understand the customer and problem space deeply
• Work with the PM team to plan product roadmap and vision
• Work across engineering, product, and design to execute on specific feature implementation and development; align teams, represent the product and business needs, and assist with technical and design decisions where applicable
• Work with marketing and go-to-market teams to understand feature requests and manage launches
• Represent Twingate when speaking to customers, at external events, etc

Preferred Qualifications

• Security and networking experience a plus (e.g. CASB / DLP, DNS, zero trust security, MDM / EDR)
• Experience with B2B software and systems (e.g. IT and access management, Terraform / Docker, MDM / EDR)
• Experience working directly with customers and go-to-market teams (e.g. mid-size and enterprise customers, support, sales engineering)

Benefits

• Medical (PPO, HMO, HDHP), dental and vision insurance – employees covered 100%
• Basic Life, AD&D and disability insurance
• Flexible Spending Accounts - Healthcare, Dependent Care and Commuter
• Health Savings Account
• Flexible Paid Time Off - Paid Holidays (approx. 11 days), Sick Leave (10 days), Paid Parental Leave (6 weeks), Maternity Leave (14 - 16 weeks)
• Retirement - Traditional 401k, Roth 401k
• Additional Benefits - Equity