Senior Product Manager, AI

Summary

Join Moxie, a rapidly growing company empowering entrepreneurs in the aesthetics business, as their Product Manager, AI. You will be responsible for developing AI-powered products and features to enhance medspas and streamline internal operations. This role requires a proven track record as a product manager with experience using AI to solve problems. The ideal candidate is a strong problem-solver, technically savvy, and highly productive. Moxie offers a competitive salary, stock options, and generous health benefits. The company fosters a high-trust, low-ego, high-output remote-first work environment.

Requirements

• Exceptional problem solver with demonstrated experience using AI to solve problems
• 4+ years of experience as a product manager, ideally in SaaS context
• Experience in a startup environment shipping iteratively
• Track record of operating with urgency: you drive clarity and relentlessly unblock next steps

Responsibilities

• Develop new offerings powered by AI, such as automated front desk and back-office support
• Uncover areas where AI agents can improve internal operations and give our team superpowers
• For some projects, partner closely with design, data, and engineering to ship mature solutions; for others, ship agents or GPTs independently
• Take product ownership of our in-flight project to build an AI contact center
• Take inventory of our biggest operational opportunities, create a prioritized list of the top areas on which to focus, and deliver at least one efficiency gain through the use of AI
• Make the AI contact center a resounding success - launched at scale to our provider base with at least 60%+ customer adoption, higher lead conversion, and high client/provider satisfaction. It is deployed across SMS, chatbot on websites, and voice
• Have delivered on several (3-5) of our highest leverage operational opportunities - driving a discernable shift to our staff to customer ratios
• Write a comprehensive product roadmap of customer and internal AI projects
• Fundamentally shift what it means to work with and at Moxie, infusing AI into almost everything we do

Preferred Qualifications

• Experience with B2B, SMBs, aesthetics are pluses but not required
• Experience with legal complexity and compliance a plus but not required

Benefits

• Competitive salary and stock
• Generous health/dental/vision coverage