Senior Product Manager, AI & Servicing

Summary

Join Coalition as the Product Leader for AI + Servicing and leverage AI to enhance the efficiency of internal servicing teams. You will identify key problems, gather feedback from brokers, define success criteria, prioritize features, and collaborate across the company to deliver innovative solutions. Your responsibilities include developing an AI-driven feature roadmap, improving current tooling, and staying informed on AI advancements. Coalition values humility, authenticity, and diversity, and operates in a regulated environment, requiring all work to be secure and compliant. The role demands cross-functional collaboration and leadership in navigating complex projects. Compensation ranges from $136,000 to $203,000 annually, depending on location and experience.

Requirements

• 5+ years of experience building and launching successful software products
• Demonstrated ability to stay up-to-date on the latest AI trends / technologies and incorporating them into your product solutions
• An ownership mentality; do what it takes to deliver great outcomes
• Ability to balance being hands-on and sweating the details and looking at the larger picture and driving the strategic vision
• Effective management of cross-functional stakeholder relationships and driving alignment and decision making
• Comfortable with data analysis and funnel optimization

Responsibilities

• Be responsible for delivering AI driven solutions to drive internal servicing efficiency
• Provide technical thought leadership for the team by staying up to date on the latest trends in AI and proposing new directions to try to advance our impact
• Define metrics and goals related to servicing efficiency and develop the product strategy / roadmap for how we’ll tackle this area over time
• Work closely with engineering, design and other product managers to execute the roadmap
• Work closely with cross-functional teams to make sure our features are being adopted and driving impact

Preferred Qualifications

• Experience building and launching AI / ML products
• Experience with the business of insurance, or related regulated financial products
• Experience building products for internal servicing teams

Benefits

• 100% medical, dental and vision coverage
• Flexible PTO policy
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
• Competitive compensation and opportunity for advancement