Senior Product Manager

Summary

Join Ada, an AI customer service company, as a Senior Product Manager and play a key role in defining and delivering innovative AI-driven customer experiences. You will invent new patterns for AI agent and human collaboration, reimagine customer escalation experiences, and turn agent interactions into AI learning moments. This high-impact role requires proven product leadership, a builder's mindset, strategic thinking, technical fluency, and a strong customer focus. You will work directly with customers and cross-functional teams to build and launch impactful features. Ada offers a competitive salary, unlimited vacation, comprehensive benefits, a wellness account, flexible work schedule, and a remote-first work environment.

Requirements

• Proven product leadership – At least 5 years of experience in product development (engineering, design, or product management), including 2+ years in a product management role, driving products from concept to launch
• A builder’s mindset in a greenfield space
• A strategic and execution-focused approach
• Technical fluency – You understand APIs and integrations with external platforms, allowing you to collaborate effectively with engineers on both high-level architecture and detailed product decisions related to partner ecosystems
• A strong customer focus
• An ability to lead with influence
• Bias for action and problem-solving

Responsibilities

• Invent entirely new patterns for AI Agent and human collaboration
• Reimagine the customer experience during escalations
• Turn agent interactions into AI learning moments
• Work directly with customers to refine what great collaboration looks like
• Drive execution across engineering and design

Benefits

• Unlimited Vacation
• Comprehensive Benefits: Extended health coverage, dental, vision, travel, and life insurance
• Wellness Account
• Employee & Family Assistance Plan
• Flexible Work Schedule
• Remote-First, In-Person Friendly
• Learning & Development Budget
• Work from Home Budget
• Access to Cutting-Edge AI Tools
• Hands-On with LLMs
• A Thriving Industry