Senior Product Manager

Summary

Join Canary Technologies, a leading hospitality AI platform company, as a Senior Product Manager. You will define and execute product strategy, collaborate with engineering and design teams, and work with stakeholders across various departments. The role involves in-depth customer research, translating business needs into product requirements, setting goals and metrics, and mentoring other product managers. You will work on key product areas such as guest communication, digital check-in, payments, and upsells. This position requires 5+ years of product management experience in B2B SaaS or a technology-driven environment and strong product intuition. Canary offers a fun and exciting work environment with additional benefits.

Requirements

• 5+ years of product management experience in B2B SaaS or a technology-driven environment
• Proven ability to define and ship successful products that deliver measurable business outcomes
• Strong product intuition and customer empathy—you understand how to solve real problems with elegant, user-focused solutions
• Experience working closely with Engineering and Design to drive execution in an agile environment
• Skilled at making data-informed decisions while remaining grounded in customer feedback
• Comfortable operating in a high-growth, fast-paced environment with shifting priorities
• Excellent communication and collaboration skills across technical and non-technical audiences
• Experience working across time zones and within globally distributed teams

Responsibilities

• Define and execute product strategy, roadmap, and delivery plans for one or more areas of the Canary platform
• Partner with Engineering and Design to bring intuitive, scalable, and reliable features to life
• Collaborate with stakeholders across Sales, Customer Success, and Marketing to ensure successful product launches and strong customer adoption
• Conduct in-depth customer research and product analysis to inform prioritization and uncover new opportunities
• Translate complex customer and business needs into clear product requirements and user stories
• Set clear goals and success metrics, and use data to drive continuous improvement and iteration
• Help mentor other product managers and contribute to the broader product culture and processes

Preferred Qualifications

Experience in hospitality technology, messaging platforms, payments, or AI/automation is a plus

Benefits

• Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off
• Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals
• Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization
• Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.  Spend time working with the team in their office, and use the rest of your time exploring a new city!
• Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay