Senior Product Manager

Summary

Join Fetch Rewards as a Senior Product Manager to spearhead the growth of the Fetch Pay American Express Card. You will own the product strategy and execution, driving adoption, engagement, and retention among 12.5 million monthly active users. This role involves collaborating with cross-functional teams, fintech providers, and issuing banks to ensure a seamless and valuable cardholder experience. You will leverage data and product instincts to make key decisions and achieve business performance goals. The position requires a deep understanding of the Fetch consumer and partner experiences, a bias for action, and the ability to solve complex problems in a fast-paced environment. Fetch offers a people-first culture, ranked as one of America's Best Startup Employers by Forbes.

Requirements

• Familiarity with reward mechanics, growth/habit loops, and shopping ecosystems
• 4+ years of product management experience, preferably in a startup or high-growth environment
• Familiarity or excitement to build with modern fintech platforms and partners (e.g., Imprint, Marqeta, Galileo, Lithic) and an understanding of card network dynamics
• A track record of driving product-led growth and retention in consumer experiences
• Exceptional communication skills and ability to collaborate across technical and non-technical stakeholders, internal or external
• Comfortable with ambiguity and energized by tackling new opportunities with speed and creativity

Responsibilities

• Own the product strategy and execution for the Fetch Pay, including our co-branded Amex card and future payment innovations
• Drive development across the entire cardholder lifecycle: application, onboarding, activation, usage, rewards integration, and support
• Collaborate cross-functionally with our fintech infrastructure providers, issuing banks, and cross-functional internal teams (e.g., Offers, Growth, eReceipts) to ensure a scalable, user-centric, and compliant solution
• Champion the card’s role as a core feature of the Fetch experience, not a standalone product, ensuring it's embedded throughout power user flows and journeys to reward how you pay in addition to where you shop and what you buy
• Use a combination of product instincts and data to drive decisions, define success metrics and deliver business performance
• Immerse yourself in the Fetch consumer and partner experiences to become an expert in your subject area; you live on our apps
• You operate with a bias for action and getting product into end user’s hands
• Collaborate with ML, LLM, and Data Science leaders on strategies to drive breadth, depth and accuracy of our optimizations & insights
• No excuses; take ownership and responsibility for outcomes, and be ready to take action to remediate issues and solve tough problems in a fast-paced environment

Preferred Qualifications

• Experience leading Product or Implementation for rewards credit cards or direct card payments
• Understanding of the card lifecycle, including application flow, underwriting, APR/rewards models, transaction behaviors, fraud/disputes, compliance and regulatory considerations

Benefits

• Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth
• 401k Match: Dollar-for-dollar match up to 4%
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets
• Continuing Education: Fetch provides ten thousand per year in education reimbursement
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home