Senior Product Manager

Summary

Join Field Nation as a Senior Product Manager, Network Quality and own Marketplace Quality within our platform. Lead efforts to establish a clear quality definition, launch initiatives to improve provider quality, and ensure a thriving provider network. Drive critical programs and product investments, including tools and incentives for providers and marketplace quality monitoring. Collaborate with cross-functional teams (engineering, design, data science, and operations) to deliver feature improvements. Develop and communicate a roadmap for marketplace quality improvements, prioritizing initiatives based on customer impact and business value. Act as the primary advocate for marketplace quality standards, ensuring team alignment with goals for marketplace trust, reliability, and performance. This role offers a competitive salary and benefits package.

Requirements

• 5+ years in Product Management with a focus on marketplaces, quality management, or metrics-driven product ownership
• Proven ability to define and execute strategic frameworks that drive measurable outcomes
• Strong analytical skills with the ability to work with data teams to design KPIs, dashboards, and scoring mechanisms
• Strong proficiency with data analysis, metrics definition, and interpreting quantitative and qualitative data to drive decision-making
• Demonstrated leadership and ownership of complex initiatives
• Proven experience leading customer research initiatives, interpreting customer needs, and translating them into product improvements
• Track record of successfully collaborating with diverse teams (Engineering, Data Science, Customer Success, Operations) to deliver impactful products and programs
• A solution-oriented approach with a proven track record of leading successful initiatives that address customer pain points and drive business impact
• Experience working in a fast-paced, high-impact environment, leading cross-functional initiatives that require stakeholder alignment and collaboration across teams

Responsibilities

• Own and enhance the Marketplace Quality systems to ensure Buyers consistently have access to enough qualified Providers in every market
• Lead customer research initiatives with your design counterparts to gather qualitative feedback and identify opportunities to introduce and enhance tools and incentives to help Providers monitor and improve their quality
• Build dashboards and analyze key data for marketplace quality, to uncover insights that will inform feature work
• Design, plan, and execute experiments to drive quality improvements throughout the marketplace
• Collaborate closely with cross-functional teams—engineering, design, data science, and operations—to deliver feature improvements that elevate user experience and marketplace efficiency
• Partner with the data and network operations team to refine our Marketplace Quality framework
• Develop and communicate a clear roadmap for marketplace quality improvements, prioritizing initiatives based on customer impact, business value, and implementation feasibility
• Act as the primary advocate for marketplace quality standards within Field Nation, ensuring that all teams understand and are aligned with goals for marketplace trust, reliability, and performance

Benefits

• Unlimited paid time off
• Annual vacation bonus
• Individualized growth + development plans
• Strong values around work/life balance
• Community involvement opportunities
• Competitive benefits: medical, dental, vision, paid parental leave + 401K
• Exposure to cutting-edge technologies to solve meaningful problems
• Flexible, highly collaborative, hybrid work environment