Senior Product Manager

Summary

Join Garner's Claims team as a Senior Product Manager and contribute to revolutionizing healthcare affordability and quality. You will own the claims product roadmap, encompassing patient-facing experiences, claim adjudication, internal tools, and third-party integrations. This fully remote role demands expertise in product management, software engineering or data science, and SQL proficiency. You will drive feature development, define success metrics, and collaborate across teams. The ideal candidate possesses strong analytical and communication skills and a passion for improving the healthcare system. Garner offers a competitive salary ($175,000-$220,000), equity incentives, and benefits including flexible PTO, medical/dental/vision, 401(k), and Teladoc.

Requirements

• 4+ years of product management experience
• Hands-on experience as a software engineer or data scientist and/or a degree in computer science or engineering
• Proficient in SQL, able to write queries, analyze data, and generate insights to inform product decisions
• Highly autonomous and thrives in taking ownership of complex, unscoped problems
• A relentless learner with a proven track record of diving deep into large, complex domains and becoming the go-to expert
• Exceptional communication skills, both written and verbal, with the ability to clearly articulate the vision and drive execution across teams and stakeholders
• Strong analytical skills, using data to guide product intuition and decisions
• Authorized to work lawfully in the United States of America as Garner does not engage in immigration sponsorship at this time

Responsibilities

• Own our claims product and roadmap, including our patient-facing reimbursement experience, claim adjudication system, internal operational tools, and third-party integrations
• Be responsible for directly improving healthcare affordability and outcomes for patients and employers by delivering a compelling, seamless financial incentive
• Develop a deep intuition for user needs—including members, internal teams, and administrators—and use that to drive your roadmap and help shape the overall product strategy
• Drive new feature development from start to finish: from ideation, requirements gathering, documentation, product development, launch, and iteration
• Define what success looks like, ensure we have the data in place to measure progress and rally the team around what winning looks like and how we get there
• Improving our adjudication systems to increase the speed and accuracy of reimbursement for patients
• Providing patients with real-time visibility into their claims to enable them to understand better when they’ll be reimbursed
• Developing partnerships and integrations with third parties to enable direct payment to providers
• Building internal applications that enable our Concierge team to resolve complex claim-related questions quickly

Preferred Qualifications

• Experience building financial products
• Working with healthcare claims data
• Building/managing large-scale data systems
• A willingness to “roll up your sleeves” and do whatever is necessary to ensure company success
• Experience working in a rapidly evolving startup environment
• A desire to be a part of our mission to improve the U.S. healthcare system

Benefits

• Flexible PTO
• Medical/Dental/Vision plan options
• 401(k)
• Teladoc Health