Senior Product Manager

Summary

Join Gusto's Benefits Product team as a Product Manager and contribute to improving how small business employees access and engage with their benefits. You will be responsible for developing strategies to address key customer challenges, driving adoption, enhancing customer experience, and managing costs. Collaborate with engineering, design, data science, sales, and customer experience teams to craft and drive the product roadmap. This role requires 5+ years of hands-on product management experience or 8+ years of relevant experience, a proven track record of effective execution, and strong cross-functional collaboration skills. The ideal candidate will be entrepreneurial, driven, passionate about Gusto's mission, and possess deep empathy for customers. Gusto offers competitive compensation, benefits, and a collaborative work environment.

Requirements

• 5+ years of hands-on product management experience or 8+ years of relevant experience
• Proven track record of effective execution
• Strong cross-functional collaboration with both technical and non-technical leaders and teams
• Ability to identify emerging opportunities and industry trends, build business cases, define product strategy, and create a supporting roadmap
• Entrepreneurial, driven, passionate about our mission, and have deep empathy for our customers
• Experience working in operationally complex spaces and regulated industries
• A proven track record of building products that customers love

Responsibilities

• Deliver meaningful improvements to how small business employees access and engage with their benefits. This may involve expanding our portfolio of voluntary insurance products or rethinking the enrollment experience to help employees decide on an optimal plan and increase their participation
• As the end-to-end owner, you will be accountable for developing a strategy to address key customer challenges in the benefits space while driving adoption, enhancing customer experience, and managing costs. Potential areas of focus include launching new lines of voluntary coverage and creating a thoughtful and delightful benefits enrollment experience
• You'll work closely with multiple teams, including engineering, design, data science, sales, and customer experience, to craft and drive the roadmap. You will also engage with carriers to define and prioritize products to offer based on your understanding of customer needs

Benefits

• Health insurance
• 401(k)s
• Our cash compensation amount for this role is $153,000/yr to $191,000/yr in Denver & most major metro locations, and $186,000/yr to $230,000/yr for San Francisco, Seattle & New York
• We have offices in Denver, San Francisco, and New York and have remote team members across the US and Canada