Senior Product Manager

Summary

Join Henry Schein One as a Senior Product Manager and lead the development of digital solutions enhancing the dental patient experience. You will conduct customer research, develop data-informed product roadmaps, and collaborate with cross-functional teams to launch impactful features. Responsibilities include driving patient growth, streamlining appointment scheduling, and improving patient communication. The ideal candidate possesses 4+ years of B2B software product management experience, ideally in healthcare, and a proven track record of launching successful products. This remote position offers competitive compensation, excellent benefits, and opportunities for professional growth. Travel is minimal, typically less than 10%. The position is not available to candidates residing in certain US states and territories.

Requirements

• 4+ years of experience in product management with a focus on delivering B2B software solutions, ideally in a healthcare or digital experience platform
• Proven track record of launching products that enhance the customer and patient experience, leveraging digital tools to drive real results (e.g. reduced manual tasks, improved communications, increased bookings, etc.)
• Proven experience leading cross-functional teams and collaborating within a matrixed organization to coordinate across business units and functions, successfully launching software products that enhance the customer experience and deliver measurable results
• Understanding of how data, customer insights, and industry benchmarks inform product direction and drive continuous improvement
• Customer focused mindset: you understand and address customer needs, with an interest in engaging with users to validate those solutions align with their expectations and challenges
• Demonstrates a bias toward action, consistently driving projects forward with a sense of urgency, making decisions swiftly while maintaining focus on delivering results
• Skilled in breaking down product goals into incremental, testable steps that align with iterative development practices
• Excellent communication skills, able to clearly articulate product vision and outcomes to diverse stakeholders
• Committed to ongoing learning and professional development, with an openness to feedback and growth

Responsibilities

• Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers
• Develop data-informed strategies and product roadmaps that prioritize outcomes that make every touchpoint more convenient for patients and more efficient for office staff
• Deliver product experiences that remove administrative burdens, enabling dental teams to spend more time providing excellent care
• Collaborate with engineering, design, marketing, sales, and support to launch features that drive measurable improvements in patient engagement, satisfaction, and practice growth
• Maintain clear and consistent communication with internal teams and leadership, and build durable artifacts to drive alignment and shared understanding
• Monitor industry trends in digital patient experience and practice marketing to ensure our solutions remain best-in-class and ahead of patient expectations
• Contribute to team growth by sharing knowledge and supporting the development of peers
• Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care

Preferred Qualifications

• Bachelor’s Degree a related field
• Experience in the medical or dental industry, bringing valuable industry insights to the table

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities