Senior Product Manager

Summary

Join us as a Senior Product Manager for Petcare and lead product transformation efforts. You will identify customer pain points, gather feedback, and evolve existing products to meet market demands. While the role focuses on transformation rather than new product launches, you will drive innovation through iterative development and cross-functional collaboration. Your key responsibilities include refining and scaling existing products, increasing adoption, engagement, and retention, and supporting go-to-market strategies. You will partner with design and engineering teams, monitor key metrics, and collaborate with marketing and sales to achieve business goals. This role requires strong product management experience, a passion for customer experience, and excellent communication skills.

Requirements

• 3–5+ years of product management experience, preferably in SaaS (enterprise or SMB)
• Demonstrated ability to lead product transformation initiatives with measurable business impact
• Strong collaboration skills with engineering, design, and go-to-market teams
• Passion for improving customer experience and solving real-world problems through software
• Comfort navigating ambiguity and making data-informed decisions in evolving environments
• Excellent verbal and written communication across organizational levels
• Experience with Agile processes and tools such as Jira, Confluence, and Figma
• Solid understanding of product discovery, software development cycles, and architectural trade-offs

Responsibilities

• Identify and prioritize customer problems through discovery efforts that include feedback from clients, internal teams, competitors, and data analysis
• Partner with design and engineering to evolve existing products and introduce new functionality through MVPs, with an emphasis on rapid learning and iteration
• Support product transformation by modernizing current user experiences and improving workflows to align with customer needs
• Collaborate cross-functionally to ensure timely delivery of features and address development gaps as needed
• Monitor and improve adoption and usage of existing products using key metrics such as CAC, LTV, ARPU, and churn rates
• Partner with marketing and sales to align product improvements with go-to-market strategies and customer acquisition efforts

Preferred Qualifications

• Experience in the Petcare industry or familiarity with Petcare services and customer workflows
• Exposure to design thinking and proficiency with prototyping and design tools
• Experience with user feedback and analytics platforms (e.g., Google Analytics, FullStory, Pendo)
• Knowledge of API-based integrations and B2B2C software models
• Familiarity with customer-centric methodologies like Jobs-to-Be-Done (JTBD)

Benefits

• $1,000 employee referral
• $115,000 - $125,000 USD per year