Senior Product Manager

Summary

Join JumpCloud as a Senior Product Manager for Unified Endpoint Management (UEM) and lead the strategy, roadmap, and execution of our UEM/MDM platform. You will collaborate with engineering teams to design and implement solutions for device management and security. This role requires strong technical expertise in endpoint management, device security, and cross-platform integration. You will work closely with cross-functional teams, engage with enterprise customers, and conduct market analysis. Define and track key performance indicators (KPIs) to measure product success. This is a remote position.

Requirements

• Deep understanding of Microsoft Windows, Apple iOS, and Android operating systems, including their security frameworks (e.g., Windows Defender, iOS Gatekeeper, Android Enterprise)
• Hands-on experience with UEM/MDM platforms (e.g., Microsoft Intune, Jamf, VMware Workspace ONE, or similar)
• Knowledge of device compliance, encryption, remote management, and zero-trust security principles
• Familiarity with enterprise IT environments, including Active Directory, Azure AD, and network security protocols
• Practical experience on AI projects to understand and build a portfolio.(e.g., Machine Learning, Deep Learning, or similar)
• Experience: 7+ years of product management experience, with at least 3 years focused on Unified Endpoint Management, Mobile Device Management (MDM), or enterprise security solutions
• Technical Expertise: See Above
• Leadership: Proven ability to lead cross-functional teams and influence stakeholders at all levels, including C-suite executives
• Customer Focus: Strong experience in gathering and analyzing customer feedback to drive product decisions
• Communication: Exceptional written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical audiences

Responsibilities

• Product Strategy & Roadmap: Define and prioritize the product vision, strategy, and roadmap for the UEM platform, aligning with business goals and customer needs
• Technical Leadership: Collaborate with engineering teams to design and implement solutions for device management, security policies, and compliance across Windows, iOS, and Android ecosystems
• Stakeholder Collaboration: Work closely with cross-functional teams, including engineering, design, sales, and marketing, to deliver a cohesive product experience
• Customer Advocacy: Engage with enterprise customers to understand their pain points, gather feedback, and translate requirements into actionable product features
• Market Analysis: Conduct competitive analysis and stay updated on industry trends in endpoint management, mobile device management (MDM), and enterprise security
• Feature Definition: Create detailed product requirements, user stories, and acceptance criteria for new features, ensuring scalability, security, and usability
• Go-to-Market: Partner with marketing and sales to develop go-to-market strategies, including product positioning, pricing, and launch plans
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and drive continuous improvement

Preferred Qualifications

• Education: Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or advanced degree preferred
• Certifications: Certifications in product management (e.g., Pragmatic Institute, AIPMM) or technical areas (e.g., Microsoft Certified: Endpoint Administrator, CISSP) Apple Certified System Administrator (ACSA):are a plus
• Strategic thinking and problem-solving
• Technical proficiency in endpoint management and security
• Agile/Scrum methodologies
• Data-driven decision-making
• Stakeholder management and collaboration
• Strong understanding of enterprise IT and security compliance

Benefits

• Several medical plans to choose from including a high deductible HSA plan with employer contribution
• Two dental plans
• Vision insurance
• Flexible spending account (FSA)
• Employee assistance program (EAP)
• Short- and long-term disability
• Life insurance
• A 401k savings plan with match
• Flexible paid time off policy