Senior Product Manager

Summary

Join JumpCloud's Platform Experience team as a Senior Product Manager and drive the evolution of their industry-leading IT admin experience. You will leverage customer insights and market intelligence to identify opportunities for improvement, shaping product strategy and roadmaps. Collaborate with designers and engineering teams to translate concepts into reality, ensuring every solution delivers real value. You will interview customers, research market trends, and contribute to product strategy and roadmap development. Define platform functionality and usability, collaborating with various teams to execute the roadmap and track progress. Represent JumpCloud with customers, partners, and analysts, and deliver regular product updates. This remote role is based in India.

Requirements

• 5+ years of Product Management experience leading strategy and execution
• Track record of driving impact in a cross-functional, highly collaborative environment that releases software often. We are looking for someone who can ship products with customer value and great experiences
• Strong partner to UX, engineering, product marketing, and other relevant teams to execute on the product roadmap
• Excellent communication skills across all mediums (visual, written, verbal) that inspire teams, simplify complex technical concepts, and bolster your decisions with focus and clarity
• Passion to be successful in startup and high growth environment
• This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role
• JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently

Responsibilities

• Interview customers as part of product discovery and document findings to help in validation of product roadmap
• Research and understand customer feedback, product insights, market trends and other relevant information to help inform product decisions
• Be sensitive to delivering pristine user experience to drive high customer satisfaction and strong adoption rates
• Play a key role in setting product goals and developing systems to track progress towards the goals
• Contribute to Platform Experience product strategy and roadmap development in alignment with broader JumpCloud objectives
• Define platform functionality, usability, and user experience while translating requirements into clear, actionable product specifications
• Collaborate daily with engineering, architecture, and UX teams to execute the product roadmap, identify risks, and communicate progress across the organization
• Work with UX Research and Data teams to establish metrics and track the impact of platform enhancements
• Conduct competitive and market landscape assessments to guide product roadmap, pricing, and go-to-market strategies
• Represent JumpCloud in meetings with strategic customers, partners, and industry analysts
• Evangelize product offerings to internal teams and external audiences
• Deliver regular product updates to stakeholders and customers