Senior Product Manager

Summary

Join LightForce Orthodontics as a Senior Product Manager for the Customer Portal and drive the development and optimization of the portal to meet the evolving needs of global customers and internal teams.

Requirements

• Minimum 7+ years of product management experience managing complex SaaS platforms, customer portals, or billing systems
• Experience managing cross-functional teams including engineering, sales, and customer success, with a track record of delivering enterprise-level solutions
• Experience with distributed teams, working across multiple time zones and cultures
• Customer-facing product expertise in industries such as healthcare, SaaS, or fintech
• Technical aptitude, with experience guiding engineering teams on complex systems and integrations
• Proficiency in Agile methodologies, with a strong ability to manage sprints, backlogs, and cross-team collaboration

Responsibilities

• Manage billing, pricing, and payment configurations, including complex promotional and incentive-based pricing structures
• Oversee user administration, ensuring secure, multi-channel role and permission management for internal and external users
• Maintain account hierarchy and shipping details for varied user and ownership models, supporting seamless communication and billing
• Drive third-party data integrations to support sales teams and ensure data accuracy across systems
• Lead efforts to improve visibility into customer onboarding, offering real-time guidance and reminders to ensure a smooth journey
• Build performance analytics to display product/service usage data, helping customers optimize their workflows and outcomes
• Develop and manage the central hub for service communication, facilitating efficient interactions between customers and internal support teams
• Provide access to critical resources, including case management preferences, marketing tools, and educational materials to enhance customer experiences

Benefits

• Unlimited PTO for exempt employees
• 10 paid holidays per year
• Generous premium coverage for medical and dental plans
• Access to employee paid vision plan
• Group plan voluntary life insurance
• 401k retirement plan
• Paid parental leave