Senior Product Manager

Summary

Join Lightspeed as a Product Manager and lead a team in creating intuitive self-serve flows for our B2B SaaS product. You will be responsible for understanding customer needs, crafting strategic plans, executing the product roadmap, and monitoring the impact of initiatives. Collaborate with cross-functional teams to improve user journeys and boost product adoption. Leverage data to make informed decisions and ensure alignment with company goals. This role requires at least 5 years of relevant experience and strong analytical and communication skills. Lightspeed offers a flexible work culture, remote work options, and a range of benefits including equity, health and wellness credits, mental health support, and professional development opportunities.

Requirements

• At least 5 years of product management experience in a B2B SaaS or a similar environment
• Proven track record of developing self-serve or onboarding flows that drive product adoption and reduce customer dependency on support
• Demonstrated analytical skills: you leverage data to inform product decisions and measure success
• A strong grasp of user-centric design principles and the ability to collaborate closely with UX/UI teams
• Excellent communication skills—written and verbal—to keep stakeholders aligned and champion your vision
• Adept at prioritization and time management, ensuring timely delivery of impactful features
• Fluency in English is essential for documentation, collaboration, and cross-functional communication

Responsibilities

• Lead a squad dedicated to creating intuitive self-serve flows that empower customers to use our product independently
• Continuously refine user journeys so customers can seamlessly discover features, understand functionality, and find value on their own
• Collaborate across teams—Product, UX, Engineering—to drive improvements that remove friction and boost adoption
• Own and evangelize the product roadmap for self-serve initiatives, ensuring alignment with overall company goals
• Track and analyze metrics to gauge the effectiveness of onboarding and customer education, making data-driven decisions to enhance the experience

Benefits

• Lots of autonomy, flexible work culture with the option of working remotely or from one of our beautiful offices
• Genuine career growth opportunities within a company that's continuously expanding
• Make a meaningful impact by helping merchants grow their businesses through creating or improving products and addressing customer feedback
• Be part of a team large enough for growth yet agile enough for real impact
• Work on high-traffic products with a global user base
• Opportunity to work alongside other highly skilled engineers, learn and expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story
• Lightspeed equity scheme (we are all owners)
• Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health
• Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform
• People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year
• LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow
• Subsidy to annual travel pass if you travel by public transport to the Berlin office
• Regular breakfast or lunches, drinks & snacks in our Berlin office