Senior Product Manager

Summary

Join MongoDB's CRM Tech team as a Senior Product Manager of CRM TechOps and play a pivotal role in shaping the development and implementation of internal CRM initiatives. Execute against the vision and strategy for a business-critical area of Go To Market, working with Marketing Ops, Sales Ops, and Customer Success Managers to define system solutions. Help drive the Salesforce Lead, Account & Territory transformation Product roadmap, aligning with business priorities. This role requires technical acumen and Salesforce.com platform knowledge. Lead company priorities and strategic projects across multiple cross-functional teams. You will own a roadmap that will influence change several years out and your contributions will drive top line growth and efficiency gains across our entire business. The position is based in New York or remote within the U.S., with a work schedule aligned to Eastern Standard Time.

Requirements

• 8+ years of experience in product management or related technical role
• Minimum 5+ years of Product Management experience building enterprise software products and/or tech services and/or platforms and/or other internal products & tools
• Ability to distill abstract challenges into strategy and break that down into a cohesive plan that empowers teams to turn problems into business success
• Ability to think big and small - you should be comfortable whiteboarding a completely new experience or optimizing an existing workflow or process. You’ll know when to do which. You can initiate and work concurrently on multiple projects
• The technical know-how to partner with CRM engineering/development to work on the roadmap you define
• Good understanding and knowledge of implementation methodologies and different product development approaches and preferably, hands-on experience working on Salesforce.com platform
• Excellent interpersonal skills, both written and verbal, enabling you to bridge gaps and collaborate across design, engineering, marketing, sales, customer support, and users
• Experience with Agile SDLC (Software Development Life Cycle), particularly in your ability to break down complex programs into smaller, manageable increments and execute on functional pieces of software with each iteration
• Data and business-minded. You deeply understand why our products work for our customers and how to measure long-term impact
• Possesses strong experience in the Salesforce ecosystem especially, experience in Salesforce User Management, Account Management, Lead Management Territory planning, Account Planning and building based business models

Responsibilities

• Execute against the vision and strategy for a business-critical area of our Go To Market
• Work with Marketing Ops, Sales Ops, Customer Success Managers to understand their goals and help define system solutions
• Help drive our Salesforce Lead, Account & Territory transformation Product roadmap by aligning with business priorities, creating and presenting a framework to transform the existing Core CRM implementation
• This role should have technical acumen and Salesforce.com platform knowledge to be able to do basic platform configurations, put together a solution via POC, and document high level use cases
• As Core CRM expert, lead company priorities and strategic projects across multiple cross functional teams (Sales, Marketing, CSM etc.)
• Work cross-functionally with CRM and broader TechOps Leadership, Design, Engineering, and Sales, Customer Success and Customer Engineering to build high-quality products that solve cross-functional business problems
• Identify user needs and pains, and business opportunities through a combination of research, feedback collection, and analysis, and share your learnings with your colleagues
• Define and prioritize projects that support that will be most impactful to the success of your product line
• End-to-end ownership of your product area: Authoring of Product Description (PD) documents, enablement, demos, support, and materials for new features, all while looking at data to make sure we are meeting our success metrics
• Work closely with the Internal Product & Engineering and the broader Product team to provide input on the long-term vision of how our Product portfolios can support our CRM TechOps strategy
• Drive execution against our plan, making trade-offs, anticipating needs and risks, and ensuring frequent and clear communication

Benefits

• Flexible paid time off
• 20 weeks fully-paid gender-neutral parental leave
• Fertility and adoption assistance
• 401(k) plan
• Mental health counseling
• Access to transgender-inclusive health insurance coverage
• Health benefits offerings