Senior Product Manager

Summary

Join MOO as a Senior Product Manager and lead the post-purchase fulfilment team, managing a critical component of MOO's product ecosystem. You will be responsible for ensuring customers receive their orders on time, collaborating with cross-functional teams including Ecomm, Category Management, Operations, and Customer Services. This role involves managing the fulfilment process, both internally and with third parties, to create a seamless customer journey from purchase to delivery. The position requires strong leadership, collaboration, and strategic planning skills to develop and execute strategies for post-purchase fulfilment, focusing on efficiency and scalability. You will work closely with UK-based product teams, with potential travel to US facilities (up to 20%). The role offers opportunities for mentorship and significant impact on MOO's product ecosystem.

Requirements

• Proven experience in product management, especially in roles involving system thinking and back-end engineering collaboration
• Strong leadership skills with experience in team management and cross-functional collaboration
• Expertise in developing and managing self-serve tooling and internal customer-focused products
• Demonstrated ability to deliver outcomes and drive high-value initiatives
• Excellent communication, problem-solving, and decision-making skills

Responsibilities

• Hold the vision for the post purchase fulfilment team at MOO and how it fits into the broader vision for MOO
• Lead the development and continuous improvement of the systems used by users across operations, supply chain, quality assurance and customer services, including integrations with third parties
• Work closely with back-end engineering teams to design and implement systems that support various decoration and print methods
• Play a key role in informing the shape of the teams into the future in partnership with product and tech leadership
• Directly guide and mentor one engineering team alongside engineering management
• Foster strong relationships with internal stakeholders across the business, understanding and aligning with their needs to ensure successful product outcomes
• Act as the bridge between MOO's Commercial, Category Management, Marketing, Customer Services, Supply Chain and Operations teams to deliver products at pace and scale
• Develop and execute strategies for post purchase fulfilment, focusing on efficiency and scalability
• Utilise system thinking to enhance the overall product ecosystem within our fulfilment platforms, aligning with MOO's long-term objectives
• When required, support the selection and implementation of 3rd Party software and integrations to meet new needs
• Prioritise outcomes over outputs, implementing product techniques that drive high-value results
• Make informed decisions by eliminating bias and leveraging data-driven insights

Benefits

• 25 days holiday rising by one day for each year here (for 5 years)
• A matched pension scheme
• MOO’s share option scheme
• Paid parental leave
• Private healthcare
• Life insurance
• A season ticket loan
• A cycle to work scheme
• Flexible work schedules with hybrid and remote working for certain roles as well as a Work From Anywhere program