Senior Product Manager

Summary

Join Nextiva as a Senior Product Manager and redefine customer experiences through our AI-first conversation-centric platform. You will oversee the development, deployment, and optimization of existing and new products, collaborating with cross-functional teams. Responsibilities include managing product initiatives, ensuring customer satisfaction, and driving continuous innovation. You will work closely with developers, designers, and stakeholders to define product vision and roadmap. This role requires strong product management experience in AI, excellent communication skills, and a data-driven approach. Nextiva offers a competitive compensation package and comprehensive benefits.

Requirements

• Bachelor’s degree in computer science, Engineering, Business, or a related field
• 6+ years of experience in product management in AI or related fields
• Experience working closely with partners and large enterprise customers to deliver high NPS via roadmap
• Strong understanding of AI concepts, algorithms, and machine learning models
• Experience working with data scientists, engineers, and other technical teams
• Deep understanding of customer needs, market offerings, competitive position and feature requirements and business model to ensure a viable & profitable product
• Ability to effectively communicate and manage multiple competing priorities
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high profile product features
• Ability to deliver projects quickly, reacting to tactical high impact changes that require strategic solutions
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks
• Strong interpersonal, collaboration, and organizational skills
• Leadership, ownership, conflict resolution and accountability must be strengths
• Excellent time and project management skills
• Ability to work in a fast paced, rapidly changing environment
• Excellent written, verbal, and presentation skills
• High proficiency in instructional writing and technical writing; as it relates to writing product briefs as well as Epic and Story tickets for developers, product designers, and QAs

Responsibilities

• Work effectively with and build relationships between yourself and the developer teams. You are the point person between developers, QAs, project managers, and product designers
• Build and maintain relationships with our largest customers to ensure we are continuously delivering value
• Collaborate with data scientists, designers, and engineers to develop capabilities that deliver business value
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation
• Account for the customer’s voice when making changes or improvements to the product. Consider customer needs by reviewing customer existing. Be proactive about requesting research from the UX research team and conducting competitive analyses as needed
• Work closely with project managers and dev managers on your teams to create sprint plans and manage the team workloads
• Be able to write clear and detailed product initiatives, feature/Epics, story’s, design requests and bug tickets within Jira for developers, product designers, QA/QE team members
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction
• Attend or lead meetings and refinement/grooming sessions for product feature stakeholders to ensure everyone is aligned on upcoming or current product changes
• Participate in ideation and discovery sessions for product initiatives and features
• Product Design, Product Research, Product Marketing and Product Managers drive these sessions
• Conduct user research, gather feedback from customers, and iterate on product features to improve the user experience
• Analyze data to track product performance, identify trends, and make data-driven decisions
• Identify and communicate potential issues with priorities or sprints to product leadership
• Collaborate and communicate with other product managers at Nextiva to ensure everyone is aware of your dev teams’ efforts and how it may affect the work of other teams. Facilitate guild meetings to accomplish this
• Keep the Product marketing team in the loop on product releases. You will work closely with them on market research, product positioning and customer communication
• Work closely with Customer support; help write how to articles and run book creation
• Support internal and external training efforts
• Be a self-starter; this role will often be self-directed, requiring an individual with a can-do attitude who is willing to learn new skills and can thrive in a fast-paced environment

Preferred Qualifications

Master's degree

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement