Senior Product Manager

Summary

Join Nextiva as a Sr. Product Manager and redefine the future of customer experiences. You will own the product strategy, roadmap, and execution for key healthcare AI-driven workflows, helping hospitals and clinics leverage Nextiva's platform. This role requires collaboration with various teams, including development, UX, sales, and customer success. You will be responsible for developing and prioritizing product ideas, ensuring successful product delivery and adoption, and working closely with EPIC APIs for seamless integration. The ideal candidate possesses 8+ years of experience in product management within a technology company and a deep understanding of healthcare customer needs. Nextiva offers a comprehensive benefits package, including health insurance, retirement benefits, paid time off, and professional development opportunities.

Requirements

• 8+ years experience in a Product Manager role at a technology company
• Bachelor's degree
• Deep understanding of customer needs, market offerings, competitive position, feature requirements, and business model to ensure a viable & profitable product
• Ability to effectively communicate and manage multiple competing priorities
• Training and presentation experience with stakeholders or coworkers
• Experience working closely with stakeholders to deliver high-profile product features
• Familiarity with packaging products in tiers, user management, tenant provisioning, dashboard reporting, and analytics
• Ability to deliver projects quickly, reacting to tactical high-impact changes that require strategic solutions
• Meticulous attention to detail, which shows throughout your completed Jira tickets and other tasks
• Strong interpersonal, collaboration, and organizational skills
• Leadership, ownership, conflict resolution, and accountability must be strengths

Responsibilities

• Developing and harvesting product ideas by processing customer and user needs
• Prioritizing the feature backlog by keeping in mind the bigger business objectives
• Successful execution, delivery, and adoption of the product(s) and features
• Work effectively with and build relationships between yourself and the developer teams that you manage, even if the individuals on your teams do not report directly to you. You are the point person between developers, QAs, project managers, and product designers
• Deeply understand the needs of healthcare personas: clinicians, IT admins, front-desk staff, and patient support teams
• Work closely with EPIC APIs (e.g., App Orchard, FHIR, HL7, SMART on FHIR) to define integration patterns
• Partner with Engineering to design, develop, and deploy scalable, secure integrations with EPIC and other EHR systems
• Collaborate with sales, implementation, and customer success to drive adoption, collect feedback, and improve product-market fit
• Define clear, actionable user stories, EPICs, and acceptance criteria with healthcare-specific use cases
• Ensure compliance with HIPAA, HITRUST, and other regulatory requirements in product design
• Manage & drive product initiatives and associated features and be able to effectively manage your dev teams’ backlogs to match those priorities. This includes taking part in product planning and roadmap creation
• Be able to write clear and detailed product initiatives, feature/epics, story’s, design requests, and bug tickets within Jira for developers, product designers, QA/QE team members
• The Product Manager works closely with design and developers with ideas of what is needed by customers, to provide clear direction

Preferred Qualifications

• Scrum, Kanban, Agile certifications
• Experience with agile environments
• First-hand QA/QE experience and/or software engineering/software development experience
• Master’s Degree in any related field
• Full-stack platform and cloud experience that includes a broader scope in admin and provisioning

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement