Senior Product Manager

Summary

Join NICE, a global leader in customer experience analytics, as a Product Manager. In this key role, you will establish NICE’s vision, strategy, and product roadmap for its Customer Experience Analytics solutions. You will collaborate with cross-functional teams, partners, and customers to understand business needs and develop product requirements. Responsibilities include managing product backlogs, assisting in functional/technical design, prioritizing defects and improvements, and creating product demonstrations. You will also participate in sales meetings and perform competitive analysis. This role requires strong communication and leadership skills, and experience in software product management is preferred.

Responsibilities

• Work with partners, customers, and NICE sales to understand business’ needs regarding interaction analytics with the contact
• Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each
• Assist with the development of the functional/technical design for the features and functions called for by the product
• Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or
• Prioritize and update defects, improvements, and
• Design / Storyboard and develop product demonstration scenarios within the
• Participate in customer-facing sales meetings, events, and user conferences as a product
• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s)
• Communicate the value of the NICE solutions to a wide range of audiences, including internal employees (primarily sales, services, and support), customers, prospects, and partners
• Communicate in an effective and professional way with customers in and outside of NICE CXone

Preferred Qualifications

• 3+ years’ experience with software product management
• Excellent written and oral communication
• Demonstrated experience as a persuasive and persistent advocate for customer
• Excellent cross-functional team leader with project management
• Demonstrated ability to take the initiative and work in a self-directed
• Ability to thrive in a changing
• Ability to communicate comfortably across all levels of corporate
• Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to
• Contact Center Business experience
• User experience / Graphic design skills a plus, but not
• Knowledge of telephony infrastructure a plus, but not required
• Experience with GenAI/LLMs
• Experience managing one’s own time and balancing many different projects simultaneously
• Experience with software development, networking, hosted applications, telecommunications, or other similar technical products
• Experience with a SaaS product set

Benefits

• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week