Senior Product Manager

Summary

Join NiCE, a global leader in customer experience solutions, as a Product Manager. Direct and plan the overall direction and goals for a set of NiCE products integrated into or enhancing the CX Platform. Drive product roadmap and backlog activities for the integration of NiCE Voice of the Customer and VaaS solutions. Manage relationships between NiCE LoBs, coordinate product issues with various teams, and interact with customers and internal teams to define requirements. This role is crucial for the successful go-to-market strategy of products using the CX Platform. The position requires strong analytical, communication, and project management skills. NiCE offers a flexible hybrid work model (2 days in office, 3 days remote).

Requirements

• 6+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences
• Requires interaction with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar
• Reading and comprehension and understanding technical information well enough to convey in original written communications to multiple audiences
• Personal interaction with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate
• Excellent skills with specialized computer software for drafting and producing documents and diagrams
• Driven self-starter; detail oriented, clear, logical thinker, technical thinker, bright and energetic
• Works well in fast paced, high pressure environments with the ability focus on goals and objectives

Responsibilities

• Proactively seek feedback from customers and prospects
• Analyze, document, and communicate intelligence regarding client and prospect feedback looking specifically for unfulfilled needs for new opportunities
• Analyze, document, and communicate intelligence regarding industries and markets including trends and new opportunities
• Analyze, document, and communicate intelligence regarding competitors capabilities, key strengths and weaknesses, pricing, and competitive positioning
• Facilitate collaborative meetings to research and document product development ideas and concepts across multiple departments
• Plan, document, and communicate new product development and product improvement projects with accompanying revenue opportunity documents, use cases, features and requirements, interaction design stories, and launch plans
• Perform analyses to aide in decision making regarding feature improvements and new feature developments
• Acting subject matter expert expected to know and understand new features and feature improvement
• Train employees and agents to better understand new products and product improvements
• Occasionally work with sales to assist with sales opportunities
• Day to day project management, coordination, and delivery of projects related to assigned products
• Occasional travel for client visits, tradeshows, and sales support
• Perform other duties as assigned

Preferred Qualifications

• Bachelor’s degree preferred
• Knowledge of telecommunications, long distance and networking a significant plus

Benefits

• Enjoy NiCE-FLEX!
• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week