Senior Product Manager

Summary

Join Plivo, a cloud communications platform, as a Product Manager to drive business growth and customer engagement. The ideal candidate will have experience in product management, technical problem-solving, and communication skills.

Requirements

• Bachelor's degree in Computer Science, Finance, Economics, or related discipline
• Minimum 4 years of experience dealing with technical problem solutions as a product manager
• Proven track record for building, launching, and maintaining high-scale, successful products
• Excellent communication and presentation skills â written and verbal
• Innovative, entrepreneurial, confident, and ability to multitask
• Tech-savvy and loves to stay on top of industry trends

Responsibilities

• Understand business needs and critical capabilities when building end-to-end customer experiences
• Ability to work mostly independently, with some guidance, to create actionable insights
• Ability to work with multiple sets of engineering teams in an agile environment
• Ability to work with highly cross-functional, global, diverse stakeholders
• Understand business-centric measurements & strategies and echo relevant product/execution strategies
• Understand the messaging industry
• Ability to manage a team and guide them into result-driven actionable items
• Ability to work with large amounts of data: facts, figures, and number crunching
• Ability to put yourself in the shoes of the customers to understand unique needs, pain points, and desires
• Product feature analysis, result-driven planning, and execution through the entire product lifecycle
• Gathering and prioritizing product requirements, requirement analysis, working with development teams as a product owner to lead implementation using agile methodology
• Managing a team of analysts and guiding them into result-driven actionable items
• Effectively collaborate with customers and carrier partners to deliver best-in-class experiences
• Communicate product road map, project status, and issues to accounting operations, executive management, and other stakeholders, as necessary
• Engage closely with engineering and architecture in Agile methodology to help determine the best technical implementation/design while balancing time-to-market needs
• Partner with cross-functional teams at Plivo and external partners to design, build, launch, and market new features
• Use analytics, market research, usability studies, and competitive analysis to drive decision making
• Define and proactively monitor key performance metrics to support and inform product decisions
• Engage in problem-solving with BA to determine trends and root causes
• Partner with Customer Support teams in solving pain points for our users
• Partner with Legal, Privacy, Risk, and Compliance teams to ensure the products we deliver are within regulatory boundaries

Benefits

• Remote First Culture
• Home office Infra Allowance
• Industry-leading compensation and benefits
• Premium Healthcare/Wellness benefits for Employee and Family
• Open culture and working with a young and dynamic team
• Career advancement opportunities
• Generous vacation policy leading to great work life balance