Senior Product Manager

Summary

Join ShiftKey as a Senior Product Manager, Marketplace Payments, and play a crucial role in transforming access and integrity in the workplace through streamlined financial interactions. You will focus on the ecosystem governing payments between care professionals and facilities, ensuring prompt payments, accurate invoicing, and seamless system integrations. Drive accountability to meet high standards for value, usability, and feasibility, leveraging business acumen and user empathy. Lead continuous discovery, prioritize opportunities, and align with user needs. Collaborate with your product trio and cross-functional teams to define outcomes, map solutions, and ensure seamless execution. Take full ownership of delivering outcomes and solving real customer and business problems. This role requires 7+ years of experience in product management, preferably in a marketplace or e-commerce payments environment, and hands-on experience with digital payment processing workflows.

Requirements

• 7+ years of experience in product management, preferably in a marketplace or e-commerce payments environment
• Hands-on experience with digital payment processing workflows such as digital wallets, ledgers, invoicing, or third-party payment integrations (e.g., Stripe, Adyen, PayPal, Modern Treasury)
• Proven expertise in modern product discovery and product delivery techniques and methods
• Demonstrated ability to learn and adapt across multiple functional business areas, including engineering, design, finance, sales, and marketing
• Strong problem-solving skills, with the ability to navigate complex challenges and constraints, using sound judgment to assess risks and present well-structured, data-informed arguments
• Proven ability to analyze data and leverage insights to drive better decision-making
• Proven track record of building constructive and collaborative relationships with product teams, designers, and key cross-functional stakeholders

Responsibilities

• Own and evolve the payment infrastructure and invoicing experience that underpin ShiftKey’s platform, driving reliability, scalability, and trust across the marketplace
• Own and communicate a clear payments and digital invoicing roadmap grounded in business objectives and customer insights
• Lead continuous discovery to validate ideas, prioritize opportunities, and align with user needs
• Leverage build vs. buy decisions that account for best-in-class solutions, time-to-market value, and ROI
• Collaborate with your product trio to define outcomes and map solutions that drive impact
• Lead your team through rapid iterations from concept to launch, incorporating fast feedback loops
• Develop deep domain expertise in our marketplace payments space
• Support pilots and beta programs to test product-market fit and de-risk solutions before scaling
• Partner cross-functionally with engineering, design, FP&A, legal, marketing, and support to ensure seamless execution
• Take full ownership of delivering outcomes, not just features, and solving real customer and business problems
• Foster strong team dynamics through collaboration, feedback, and clear accountability

Benefits

• Inclusive and collaborative work environment
• Office space making the hybrid work environment fun and engaging
• Comprehensive health, vision, and dental coverage
• Benefits effective as of the first day
• Progressive PTO & Company-paid holidays with a broad selection of floating holidays to honor employees’ diverse needs
• 100% 401(k) employer match up to 6%
• Paid parental leave
• Investment in your wellness: access to mental health support