Senior Product Manager

Summary

Join ShopBack as a Senior Product Manager and lead the evolution of critical user journeys, focusing on identity, cashback, and search. You will own and improve user experiences across mobile, web, and browser extension platforms. Partner with engineering, design, data, and marketing teams to execute a product roadmap balancing foundational improvements with growth. Your responsibilities include optimizing cashback transparency, personalizing search, and ensuring consistent cross-platform experiences. This role requires extensive product management experience, strong data fluency, and excellent communication skills. ShopBack offers competitive compensation, a work-from-anywhere benefit, and a collaborative culture.

Requirements

• 8+ years of product management experience, ideally in consumer tech, fintech, or e-commerce — with ownership of logged-in user journeys, trust-centric flows, or high-traffic features
• Strong ability to manage complexity, work across platforms, and deliver meaningful user and business outcomes through fast, focused iteration
• Deep empathy for user needs and behaviour, especially around usability, transparency, and confidence-building in product experiences
• Proficient in using data to diagnose problems, size opportunities, and measure results — and comfortable shaping and interpreting experiments
• Comfortable working with engineering on backend-heavy or infrastructure-centric projects (e.g. search systems, account logic, or cashback reconciliation)
• Clear, structured communicator who can align teams, stakeholders, and leadership behind a strong product direction
• Capable of shaping a long-term roadmap while delivering incremental wins that compound value over time

Responsibilities

• Own and evolve identity-related journeys — from login and account access to recovery and security — ensuring they are secure, intuitive, and scalable
• Optimise how users view, manage, and understand their cashback — improving clarity, reducing support friction, and helping users feel confident about their rewards
• Improve how users find and act on information across the platform — particularly within search and account tools — focusing on speed, clarity, and conversion outcomes
• Elevate the quality of search through smarter ranking, contextual suggestions, and intent-based personalisation — including zero-state experiences that reduce friction and guide users to action
• Deliver consistent and context-aware experiences across ShopBack’s platforms — including app, web, and browser extension — while tailoring UX to fit the strengths of each surface
• Identify and improve key lifecycle moments across activation, re-engagement, and high-frequency usage, driving long-term user retention and platform value
• Leverage qualitative and quantitative insights to uncover pain points, validate hypotheses, and make high-impact decisions that guide roadmap priorities
• Work closely with engineering, analytics, design, and business teams to launch high-quality features at scale — aligned with company goals and consumer needs
• Define and communicate a clear vision for your product areas — balancing near-term delivery with longer-term strategic investments

Preferred Qualifications

• Experience with rewards, identity systems, or search; exposure to multi-market products
• Experience working in diverse markets is a bonus, as is fluency in multiple languages to meet various market needs

Benefits

• Competitive compensation based on your performance
• Work-From-Anywhere benefit to enable you to thrive personally and professionally