Senior Product Manager

Summary

Join Signifyd as a Senior Product Manager to own and scale the newly launched decisioning products, Instant Refunds and Selective Appeasements. This 0-to-1 role involves working directly with initial customers, iterating quickly, defining product-market fit, and collaborating with data scientists, GTM teams, and engineers. You will own the product lifecycle, partner with Data Science to iterate on ML models, define decision outcomes and feedback loops, work with design partners to refine user experience, and collaborate with various teams to support deployments and drive adoption. Gather and utilize merchant feedback to refine roadmap priorities and maintain awareness of the e-commerce returns landscape. Expect approximately 30% travel.

Requirements

• Experience shipping AI- or ML-based decisioning products, especially those where model outputs are core to product value
• Ability to work cross-functionally with Data Science, Engineering, and GTM teams
• Familiarity with labeling strategies, model evaluation, and feedback data loops
• Comfort navigating ambiguity, making fast iterations, and working closely with customers
• Strong written and verbal communication skills — able to influence across technical and non-technical teams
• Deep sense of ownership, grit, and bias for action

Responsibilities

• Own the end-to-end lifecycle of Instant Refunds and Selective Appeasements, from product vision to execution and growth
• Partner with Data Science to shape and iterate on ML models that power decisioning for returns and appeasements
• Define decision outcomes and feedback loops — work with internal teams and merchants to generate quality labels and measurable results
• Work closely with early design partners to refine user experience and ensure product impact
• Collaborate with Customer Success, Sales, and Product Marketing to support deployments, craft narratives, and drive adoption
• Gather qualitative and quantitative feedback from merchants to continuously refine roadmap priorities
• Maintain a strong pulse on the evolving e-commerce returns landscape and merchant pain points
• Operate with urgency and autonomy, making decisions that accelerate value delivery

Preferred Qualifications

• Experience working on returns, post-purchase workflows, or fulfillment operations
• Familiarity with the e-commerce or retail ecosystem (especially mid- to enterprise-scale merchants)
• Experience launching products with early design partners or in pilot/PPOV environments

Benefits

• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag