Senior Product Manager

Summary

Join SimplePractice as a Senior Product Manager and own the strategy for critical platform components impacting user identity, fraud prevention, compliance, and internal tools. You will ensure SimplePractice is a secure platform for clinicians and clients, balancing seamless customer experience with platform security. This role requires driving product roadmaps, evaluating and integrating vendors, translating technical concepts, using data-driven decision-making, and collaborating with internal teams. Success demands a strong track record in addressing fraud and identity needs. You will be responsible for the end-to-end user authentication experience and proactively developing solutions to safeguard against fraud. The ideal candidate will possess extensive experience in product management, particularly in identity verification and fraud-related products within a highly regulated industry.

Requirements

• 6+ years of experience in product management including at least 1-2 years of experience working on identity verification and fraud related products in a highly regulated industry
• Ability to translate long-term vision into a coherent strategy for both executive audiences and technical working partners
• Experience with authentication and authorization product features at scale such as SSO, MFA, passwordless login, and role/permission management
• Experience designing and building risk management platforms that find the balance of loss prevention and customer experience
• Experience making build/buy/partner decisions
• When partnering, experience evaluating technical vendors and collaborating with vendor teams to build integrated product solutions
• Knowledge of systems, processes, tools and vendors related to identity verification, threat detection, payment transactions, operational procedures, and risk scoring
• A proven track record of scaling and iterating on features based on user data and market insights
• Experience partnering with security + compliance, fraud, customer success, legal, marketing, and other teams to inform decisions
• Excellent communication and stakeholder management skills with the ability to clearly communicate and present complicated topics to a range of audiences
• Strong analytical and problem-solving skills, with extensive experience using data to inform decisions, measure impact, segment user populations, and prioritize initiatives
• Passion for getting deep into the details and comfort with handling edge cases and complexity

Responsibilities

• Own the vision and roadmap for SimplePractice’s efforts across user authentication, roles & permissions, fraud prevention and internal tool support
• You'll drive the why behind the product, defining the user experience, setting priorities, and charting the course to success
• Own the end-to-end user authentication experience from secure sign on to managing granular access permissions of different user roles
• Identify emerging fraud threats and proactively develop solutions to safeguard against future threats and account takeovers
• Partner with internal teams to support internal tooling needs
• Evaluate and integrate third-party vendors and build custom in-house tools where necessary
• Deeply understand customers (internal and external), their needs, and ensure products deliver exceptional value
• Champion collaboration
• You'll work closely with engineering, design, security + compliance, fraud, customer success, legal, marketing and other stakeholders to turn your vision into reality
• Stay current on fraud and identity trends, best practices, and technologies to inform product decisions
• Roll up your sleeves and get things done
• You're not afraid to dive into the details, experiment, and iterate quickly
• Closely monitor product performance through key metrics, analytics, and customer feedback
• Use data-driven insights to make informed decisions and drive continuous improvement

Preferred Qualifications

• Experience with AI/ML models for risk management
• Experience with the healthcare industry and compliance regulations
• You thrive in a fast-paced environment

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)