Senior Product Manager

Summary

Join Swiftly, a leading transit data platform company, as a Senior Product Manager to develop impactful web products for transportation agencies and riders. You will be part of a cross-functional team working on Swiftly’s real-time transit data engine. Responsibilities include synthesizing data to prioritize product opportunities, conducting user research, collaborating on ideation and prototyping, mitigating risks, and championing agile development. You will also devise success metrics, maintain a refined product backlog, and collaborate with marketing and customer-facing teams. The ideal candidate has 5+ years of B2B web product management experience, a proven track record of product success, and a passion for improving public transit. Swiftly offers a competitive salary, equity, benefits, and a flexible work environment.

Requirements

• You are a seasoned software Product Manager with 5+ years in product management
• B2B web experience required; consumer experience a plus
• You have taken products from conception through launch and optimization, and are comfortable with all phases of the product lifecycle
• You have extensive experience collaborating with designers and engineers in an iterative, continuous-discovery and continuous-delivery environment
• You have extensive experience collaborating with diverse groups of customers and customer-facing teams to go beyond feature requests and deeply understand needs and constraints
• You’ve been accountable for the customer and business outcomes of your products. You measure success, learn from your failure, and have the data to prove it
• You delight users to solve customer problems to grow the business, and you bring others along that journey through vision, evidence, and persuasive communication

Responsibilities

• Synthesize quantitative and qualitative data to identify and prioritize among product opportunities
• Conduct user and market research to explore and elucidate the problem space
• Collaborate on ideation and prototyping to explore the solution space and converge on the most promising solutions
• Identify feasibility, usability, value, and business viability risks and proactively mitigate them, with particular focus on value and viability
• Champion iteration, agility, and rapid course-correction in response to data
• Devise smart success metrics and habitually measure success with honesty and curiosity
• Ensure the team always has a refined backlog that's clear, actionable, and aligned with user needs and business goals
• Lead or participate heavily in all team ceremonies
• Partner with marketing to figure out the best way to bring products to market
• Form a strong two-way collaboration with customer-facing teams, empowering them with product knowledge and context so they can win business and make customers succeed, and incorporating the insights they gain through daily customer interactions to strengthen our product plans
• At the end of the day: ship useful, engaging, beautiful products to our customers and make those products succeed

Preferred Qualifications

• Zero-to-one experience with brand new products is a major plus
• You’re proactive about ongoing learning and keep up with industry developments; you have likely been playing with various AI/LLM products and found some useful ways to integrate them into your workflow or even your products
• You care a lot about making public transit better, in the US and around the world

Benefits

• Competitive salary
• Equity compensation for every employee
• Medical, Dental and Vision
• 401k with Employer Match
• Flexible Spending Account (FSA)
• Home office setup reimbursement
• Monthly cell/internet reimbursement
• Monthly "Be Well" stipend
• Flexible PTO with a recommended minimum
• Flexible work environment
• 16 paid holidays, including holidays in months without US national holidays
• 8 fully paid weeks of leave for child birth/adoption