Senior Product Manager

Summary

Join Tekmetric as a Senior Product Manager to lead the development and growth of our SaaS product for auto repair shops. You will guide product strategy and roadmap, manage development and launch, and optimize the product. Collaborate with cross-functional teams, conduct market research, analyze customer feedback, and establish KPIs. Build relationships with stakeholders and improve product development processes. This role requires 3+ years of product management experience in a SaaS environment, strong analytical skills, experience with Kanban methodologies, and leading product squads. You will demonstrate Tekmetric's core values: building impactful products, entrepreneurial spirit, open-mindedness, and valuing teamwork.

Requirements

• 3+ years of experience in product management, preferably in a SaaS environment
• Strong analytical skills, with the ability to interpret data and make informed decisions
• Experience with Kanban development methodologies and product management tools, such as JIRA
• Experience leading a product squad within a trio including a Tech lead and Design lead
• Understanding of how to take open-ended, high level business goals and break them down into defined requirements
• Ability to take ownership of an entire software feature and make decisive decisions, while keeping stakeholders informed
• Strong presentation skills and comfort with communicating with users and fellow employees of all levels

Responsibilities

• Define and prioritize product features and requirements, and manage the product backlog
• Own both the discovery and delivery phases of the product development lifecycle
• Execute the product strategy and roadmap for our SaaS product in the auto repair industry
• Collaborate with cross-functional teams, including engineering, design, marketing, and sales to ensure alignment on product goals and priorities
• Conduct market research and competitive analysis to identify opportunities and inform product decisions
• Coordinate and conduct customer discovery calls with new and existing customers
• Analyze customer feedback and usage data to drive continuous product improvement and inform future development
• Ensure successful product launches by coordinating with other teams and executing on launch plans
• Establish KPIs and metrics to measure product performance and track progress toward business goals
• Build and maintain relationships with key stakeholders, including customers, partners, and industry influencers
• Help define and improve our product development processes as we grow

Preferred Qualifications

Strong SQL skills and experience with Looker

Benefits

• Enjoy the flexibility of remote work
• Competitive base salaries that reflect your value
• Generous Paid Time Off, because we know you do your best work when you're well-rested
• Support for every stage of life—with paid maternity, parental bonding, and medical leave for you or your loved ones
• Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage
• For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families
• Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp
• 401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further
• Life and Accidental Death & Dismemberment (AD&D) Insurance for added peace of mind
• Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best
• After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you
• Keep growing with support for continuing education - we’re invested in your development