Senior Product Manager

Summary

Join Thinkific as a Senior Product Manager for Pricing and Packaging and own the strategy, roadmap, and execution for how customers manage pricing, packaging, billing, and partner integrations. Help creators—from solo entrepreneurs to complex B2B customers—sell and monetize their expertise with maximum flexibility and minimal friction. Ensure solutions meet the needs of high-tier customers who demand sophisticated billing models, scalable packaging options, and seamless API integrations for partnerships. Work cross-functionally with Engineering, Design, Marketing, Sales, Finance, and Customer Success, as well as directly with customers. Optimize Thinkific’s pricing and packaging to drive revenue growth, improve customer acquisition, and maximize lifetime value. Develop a compelling vision and strategy for Pricing & Packaging, aligned with Thinkific’s goals. Understand customers by conducting deep research into customer jobs-to-be-done.

Requirements

• Has 5+ years in SaaS Product Management with a track record of shipping and growing products that handle complex billing, pricing, packaging, or payments workflows
• Demonstrates strong monetization expertise, including designing pricing models, managing billing systems, or working on payments products in SaaS or eCommerce environments
• Is customer-obsessed, with proven experience deeply understanding customer needs—especially B2B use cases requiring scale, bulk editing, and flexible integrations
• Has an API and platform mindset, with experience delivering APIs and managing third-party integrations, ideally in billing, payments, or partner ecosystems
• Is a data-driven decision maker , comfortable turning qualitative and quantitative data into clear product priorities and business cases
• Balances strategic and tactical skill s, able to define big-picture vision while delivering incremental value quickly in an agile environment
• Is an excellent communicator , capable of aligning diverse stakeholders, writing clear specs, and explaining complex billing concepts in simple terms
• Has demonstrated cross-functional leadership , working effectively with Engineering, Design, Marketing, Sales, Finance, and Customer Success teams
• Is adaptable and resilient , thriving in a fast-paced environment with changing priorities and able to navigate ambiguity while making sound decisions with imperfect information
• Has experience as an agile practitioner , participating in agile development environments and ceremonies
• Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business

Responsibilities

• Develop a compelling vision and strategy for Pricing & Packaging , aligned with Thinkific’s goals of empowering creators to grow their businesses at scale
• Understand our customers by conducting deep research into customer jobs-to-be-done, particularily for higher-tier B2B use cases with advanced billing, packaging, and partnership needs
• Build, communicate, manage and prioritize a clear roadmap that addresses customer pain points and opportunities in pricing flexibility, billing workflows, bulk editing, and partner API management
• Deliver customer value by working closely with Design and Engineering, to deliver solutions that are intuitive, robust, and adaptable to varying customer business models
• Drive business outcomes by ensuring pricing and billing capabilities directly support customer revenue growth while improving Thinkific’s own monetization opportunities (e.g., payments, plan upgrades)
• Partner with Marketing and Sales to ensure effective go-to-market plans , and with Finance and Legal to address compliance and operational needs in billing and payments
• Collaborate with other Product Managers across Thinkific to understand upstream and downstream dependencies, identify integration points and use cases, and ensure cohesive platform-wide solutions
• Define and deliver partner-facing APIs and tools that allow integrations with billing, payment, and distribution partners
• Define clear success metrics (e.g., revenue lift, adoption rates, churn reduction) to analyze performance, gather feedback, and iterate
• Advocate for best practices in pricing strategy, billing workflows, and API design. Champion customer-centric thinking across Thinkific

Preferred Qualifications

• Familiarity with global payment systems, tax/VAT compliance, or subscription billing platforms (e.g., Stripe, Chargebee, Recurly)
• Experience with B2B SaaS sales motions and enterprise customer requirements
• Knowledge of pricing experimentation, such as A/B testing and tier design
• Interest in AI’s role in pricing, personalization, or automation

Benefits

• A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan
• Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season
• Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options
• Flexible Work . Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery
• Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities
• A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively