Senior Product Manager

Summary

Join Thorn, a nonprofit dedicated to defending children from sexual exploitation and abuse, as a Senior Product Manager. You will lead product development for the law enforcement segment, engaging with users and partners to maximize application usage. Leveraging your strong understanding of customer needs, you will translate those needs into effective solutions. You will establish product vision, develop roadmaps, and collaborate with the engineering team to deliver impactful results. This role requires a data-driven approach, creative problem-solving skills, and the ability to prioritize and adapt in a dynamic environment. Success involves teamwork, relationship building, and managing expectations to ensure the continuous release of innovative products and features. You will be passionate about using technical innovation to fight child sexual exploitation.

Requirements

• Passion, humility, positive attitude, mission-driven, relationship builder, customer savvy, and self-directed with commitment to putting the children we serve at the center of everything you do
• Experience with content moderation, child safety, or law enforcement software product management
• Experience ramping up product offerings to multi million dollar revenue growth
• 6+ years of proven track record managing different phases of product development from ideation to implementation
• Analytical and agile mindset, comfortable using metrics and data to drive most of your decision making
• Excellent communication, collaboration, and organizational skills within a highly distributed team
• Strong attention to detail and energized by a fast-paced, entrepreneurial, start-up environment
• Manage disparate information and find common themes, recommend clear paths forward and iterate
• An inquisitive mind that is curious to understand how things can be improved continuously and courageous to question the status quo

Responsibilities

• Ideate on innovative technological solutions to maximize impact and create cutting edge differentiation features for the product line
• Evaluate market trends and competitive strategies on an ongoing basis to inform decisions on product functionality, pricing, and positioning to support org goals
• Lead annual roadmap planning for your segment, clearly articulating the metrics around anticipated mission impact, ROI, and cost for each effort
• Create detailed business cases for new product/feature launches outlining the opportunity, risks, and solution plan
• Conduct user interviews and understand end-to-end user workflows to clearly document the ‘what and why’ behind prioritization
• Establish strong working relationships with cross functional stakeholders to orchestrate successful, on-time launch of new products and features
• Develop and monitor key performance indicators to drive product growth and segment impact
• Have a good technical understanding of the systems and segment technologies you lead and manage
• Analyze user feedback and issues to make informed decisions while managing expectations between trade-offs
• Collaborate closely with the Product Owner and UX Lead to ensure meaningful release prioritization and successful work execution
• Serve as product evangelist and point of contact for internal teams, customers, partners, and donors

Preferred Qualifications

An AI enthusiast who is comfortable using the technology for continuous operational improvement and enhancing ongoing product development

Benefits

• A reasonable estimate of the compensation range for this role is $137,500-$181,500/year
• Our remote-first work model is structured around working from home most of the time