Senior Product Manager

Summary

Join Thoughtful, an AI company revolutionizing healthcare, as a Senior Product Manager. Lead the definition, design, and delivery of core product capabilities for AI agents operating at scale. Deeply understand customer pain points, translate them into problem definitions, and collaborate with engineering and customer teams. This role demands a product leader who thrives in complex environments, backs decisions with data, and drives execution while understanding user realities. If you excel at building technical products, rallying teams, and prioritizing velocity and quality, this is the ideal opportunity. You will own the product lifecycle, develop expertise in customer workflows, and define and validate problem statements. You will also translate business needs into product specifications and drive collaborative planning processes.

Requirements

• 5–8+ years of product management experience in B2B, SaaS, infrastructure, or automation environments
• A track record of owning complex problem spaces and delivering products that customers love
• Fluency in technical concepts—you can speak API, data flow, system architecture, and integration requirements confidently
• Customer-first mindset—you're curious, empathetic, and relentless in understanding real pain and framing it with clarity
• Data-driven decision-making—comfortable navigating both quantitative analysis and qualitative insight to support prioritization and roadmap decisions
• Experience working in tight partnership with engineering teams, contributing to a strong build-measure-learn culture
• Excellent communication skills—clear, concise, and capable of influencing cross-functional teams and executive stakeholders alike
• High ownership, bias toward action, and ability to thrive in ambiguity

Responsibilities

• Own the full product lifecycle for a major product area—setting vision, defining strategy, and executing with focus and urgency
• Develop deep expertise in customer workflows, operational pain points, and system-level constraints—becoming a go-to voice on what matters and why
• Define and validate problem statements using customer feedback, user research, internal signals, and structured data
• Translate business and user needs into product specs, user stories, and success metrics that enable clear execution with engineering
• Drive highly collaborative planning, scoping, and prioritization processes that align Product, Engineering, and Customer teams around shared outcomes
• Guide solution design, partner with engineers to navigate tradeoffs, and own delivery timelines without compromising product quality
• Communicate clearly and often—whether you're aligning with stakeholders, presenting decisions to leadership, or closing the loop with customers

Preferred Qualifications

• Experience in healthcare, RCM, or enterprise process automation
• Exposure to AI, intelligent agents, or ML-based products
• Previous success in fast-paced, zero-to-one product environments

Benefits

• Competitive compensation and meaningful equity
• Full healthcare benefits and minimum three weeks PTO—we expect you to unplug