Senior Product Manager

Summary

Join Thrive Market's Product Management team as a Senior Product Manager to lead efforts in optimizing the cart, checkout, post-order, tracking, and self-service flows. You will develop and execute product strategies to enhance the member experience throughout the purchase journey, reducing friction and improving conversion rates. Collaborate with cross-functional teams, including engineering, design, analytics, and operations, to implement these strategies across all platforms. Leverage data to drive decision-making and A/B testing, and analyze market trends to maintain Thrive Market's competitiveness. Translate business needs into actionable product requirements, ensuring measurable deliverables that drive growth. This role requires a strong quantitative background and experience in both frontend and backend e-commerce product management.

Requirements

• 5+ years of product management experience, with experience in both backend/tools and frontend of E-commerce
• Demonstrated experience in creating, communicating, and executing product roadmaps
• Proven track record of successfully launching, measuring, and iterating on features
• Strong expertise in data-driven decision-making, including A/B testing and user behavior analysis
• Experience with API integrations, internally or vendors
• Excellent collaboration skills and experience working closely with cross-functional teams such as engineering, merchandising, and marketing
• Strong project management skills, able to juggle multiple priorities and deadlines in a fast-paced environment
• Deep empathy for the customer journey and an affinity for Thrive Market’s mission to bring affordable, healthy products to all members

Responsibilities

• Develop and execute product strategies to optimize our members’ experience in the purchase and post-purchase steps of their journey
• Constantly identify opportunities to reduce friction in the order path and improve order conversion rates, and optimize average order value (AOV)
• Work cross-functionally with engineering, design, analytics, and partner teams to bring these strategies to life across all platforms—desktop, mobile web, and native apps
• Collaborate closely with the operations team to optimize the post-order tracking experience
• Collaborate closely with the member services team to improve automated self-service capabilities
• Leverage quantitative and qualitative data to drive decision-making, test hypotheses, and execute A/B testing to enhance the member experience. Define KPIs and metrics to measure the success of your initiatives
• Analyze market trends, competitor strategies, and user behavior to inform product enhancements that keep Thrive Market competitive
• Work closely with engineering and development teams to ensure business needs are translated into actionable product requirements, creating measurable deliverables that drive business growth

Preferred Qualifications

• Experience optimizing an e-commerce funnel is preferred
• Experience implementing and optimizing self-service chat tools is a plus
• Experience with online grocery is a plus
• Experience with our main tools – JIRA, Amplitude, Figma– is a plus

Benefits

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k Employer Match
• 9 Days of Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform