Senior Product Manager

Summary

Join Toast as a Senior Product Manager, Strategic Cuisines and shape the future of Toast’s expansion into diverse restaurant markets. You will own the product vision, strategy, and roadmap, leading initiatives across the product stack. Collaborate with engineering, design, and go-to-market teams to create a differentiated platform experience for diverse customer groups. The ideal candidate is customer-obsessed, grounded in user feedback, and skilled in cross-functional partnership. This role requires translating customer needs into scalable, world-class experiences. If you are passionate about helping non-native English-speaking customers succeed, this is the perfect opportunity to build new products and iterate on existing features.

Requirements

• 5+ years of PM experience working on highly visible initiatives, collaborating with cross-functional teams to ship great products
• Strong track record of delivering user-facing features in fast-paced environments with cross-functional constraints, not just technical constraints, and working collaboratively and effectively with cross functional teams
• Empathy for restaurants and a passion for improving their day-to-day
• Excellent communication skills and ability to influence without authority
• Entrepreneurial mindset and ability to create a compelling product vision

Responsibilities

• Own and drive the roadmap for the Strategic Cuisines in alignment with business OKRs, customer needs, and technical feasibility
• Research and get to know customers (internal and external) and competitors directly to identify differentiation opportunities for various cuisine types
• Drive feature development from ideation through launch by writing clear specs, collaborating with engineering and design, and measuring success
• Help define and implement go to market strategy for new functionality, including designing tests, incremental launch milestones, and collecting customer feedback
• Partner closely with Toast’s multilingual experience team to ensure the customer journey is fully localized in our Strategic Cuisines customers’ preferred languages
• Champion customer needs internally by building strong relationships horizontally and vertically within Toast

Preferred Qualifications

• Ability to read, write, and speak fluently in Spanish or Mandarin Chinese
• Experience working in a startup environment
• Prior experience in the restaurant or hospitality industry

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave