Senior Product Manager

Summary

Join ZERO TO THREE as a HealthySteps Senior Product Manager and play a pivotal role in managing the implementation, enhancement, and support of clinical data collection and reporting tools used across pediatric healthcare sites. Reporting to the Product Director of Technology, you will bridge clinical teams, IT vendors, and internal stakeholders. This role demands a strong customer-centric approach, as you will primarily interact with sites and vendors. You will oversee vendors and consultants, develop product roadmaps, and lead the implementation of data collection tools. Furthermore, you will gather and validate requirements, ensure data quality, and train site staff. Your responsibilities also include system analysis, feature development, and creating training materials.

Requirements

• Minimum of 5-10 years of experience in product management preferred
• Agile Project Management Experience managing projects using Agile or hybrid methodologies
• Familiarity with tools like Jira, Confluence, AWS, ASANA and/or Trello
• Data Analysis & Reporting Proficiency in querying and analyzing clinical data (e.g., SQL, reporting tools)
• Ability to interpret data trends and provide actionable insights
• Experience developing dashboards or custom reports for clinical stakeholders
• Clinical Data Collection & Optimization Experience designing or improving data collection workflows in clinical environments
• Knowledge of clinical terminologies (e.g., SNOMED CT, LOINC, ICD-10)
• Ability to assess and enhance data quality, completeness, and usability
• Health Information Exchange (HIE) Knowledge Understanding of HIE architecture, standards (e.g., HL7, FHIR), and interoperability protocols
• Experience in integrating clinical systems (e.g., EHRs) with HIE platforms
• Familiarity with data privacy and security regulations (e.g., HIPAA)
• Data & System QA Designing and executing QA plans for both technical systems and data entry processes
• Identifying and resolving data integrity issues
• Change Management Supporting teams through system transitions and process changes
• Coaching and training users on new tools and workflows
• Cross-Functional Collaboration Ability to work with clinicians, IT teams, vendors, and leadership
• Skilled in translating technical concepts into user-friendly language
• Training & Documentation Experience developing training materials and conducting user training
• Strong documentation skills for workflows, requirements, and QA processes
• A minimum of a bachelor’s degree required

Responsibilities

• Oversee vendors and consultants responsible for maintaining and implementing HealthySteps products
• Develop and manage product roadmaps, ensuring alignment with user needs and organizational goals
• Oversee the product development lifecycle from ideation to launch
• Lead the implementation of data collection and reporting tools at new and existing clinical sites
• Use Agile methodologies to manage projects, track progress, and ensure timely delivery
• Coordinate and lead project meetings, document outcomes, and maintain project documentation
• Collaborate with internal teams, clinical staff, and external partners to understand data collection and reporting needs (i.e. Research and Evaluation who develop the metrics that will be translated into data collection systems)
• Gather, document, and validate business and technical requirements, workflows, and system dependencies
• Determine product improvements and user experience enhancements based on stakeholder feedback
• Lead data quality assurance (QA) processes for data collection and reporting tools, developing and implementing both technical and non-technical QA plans
• Collaborate with the Research & Evaluation (R&E) team to validate data accuracy and integrity
• Work with HealthySteps sites to assess current data collection workflows and identify opportunities for improvement
• Train site staff on data entry, reporting, and QA procedures within the data collection and reporting tools
• Query data collection and reporting module to extract and analyze data for internal and external reporting needs
• Compile and interpret data from multiple sources to support decision-making and compliance
• Analyze current systems and integrations to identify gaps and future needs
• Design and test new features in data collection and reporting tools based on user feedback and clinical requirements
• Facilitate user acceptance testing (UAT) and communicate findings to IT and vendors using tools like Jira
• Develop and maintain user manuals, training materials and videos, and documentation
• Conduct training sessions to ensure successful adoption and use of data collection and reporting tools across clinical sites
• Performs other duties as assigned to ensure the efficient and effective functioning of the program

Preferred Qualifications

Certification in Product Management preferred

Benefits

• Medical
• Dental
• Vision
• HRA
• Retirement contributions
• Generous leave benefits